Triad Financial Services, Inc. · 2 hours ago
Quality Assurance Manager
Jacksonville, FL, US
Full-time
Onsite
Mid, Senior Level
3+ years expTriad Financial Services is a leading provider of financial services and solutions, serving clients nationwide. We are seeking a highly motivated and skilled Quality Assurance Manager to ensure that IT products and services meet expectations and customer satisfaction.
Financial Services
Responsibilities
Lead work efforts for software release testing of other QA Analysts, to include peer review, test case assignments, and training
Manage Quality Assurance professionals and workloads, providing continual feedback and coaching
Lead evaluation of the adequacy and compliance of systems, operations, and practices against regulations and company documentation
Effectively prioritize work queues for optimization to meet deadlines and satisfy business priorities
Focus QA activities on the Encompass LOS environment, including integrated systems, offering deep understanding of business processes and user experience
Participate in Agile ceremonies, including story grooming, backlog refinement, sprint planning, and retrospectives, to define acceptance criteria and identify test dependencies early
Log, track, and manage defects and issues in project management tools such as Jira or Azure DevOps Boards, ensuring timely resolution
Develop, maintain, and execute manual and automated test cases for functional, regression, integration, and performance testing
Work with system engineers and other developers to ensure collaboration and best practices are used, while taking direction from management on work assignments
Implement and maintain QA metrics and reporting to measure and communicate software quality and release readiness
Collaborate with DevOps and engineering teams to integrate QA processes within deployment pipelines and ensure smooth test automation execution
Ensure execution of the most current Quality Assurance practices across the IT department
Create and execute test strategies of products that verify enhancements meet business requirements and user expectations
Identify and effectively communicate quality risks and mitigation strategies so the appropriate measures can be taken
Create and run manual and automated tests on our product to ensure any new functionality does not negatively impact the end user experience
Support third party and SaaS systems as needed with technical testing, SQL or other code review
Proactively engage in professional learning regarding the QA and Software Testing industry to strengthen individual contribution to the team
Collaborate with Software Development and Project Management team members to verify products and retain a high-quality standard among our users
Build and enhance QA testing assets and share testing standards and best practices with the broader IT department
Collaborate with IT and Line of Business UAT resources to ensure applicable user acceptance testing prior to deployment
Recommend business process and security improvements as discovered through testing or other team collaboration
Document and communicate test results to project team and management to facilitate a decision for release
Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others
Experience documenting regression testing plans, smoke testing, and integration testing
Qualification
Required
Previous experience (3+ yrs.) of Quality Assurance Testing
Previous management experience
Bachelor's degree in information technology or computer engineering; or equivalent combination of education and relevant experience
Understanding of contemporary quality management principles and practices and the ability to apply them to a wide variety of projects in a fast-paced business environment
Mortgage Originations and Servicing industry and systems experience
Knowledge of methodologies such as SDLC, Agile or Total Quality Management
Knowledge of functionality, compatibility, usability, reliability, exploration, load/stress testing practices
Ability to create and execute QA and testing processes on systems, networks, hardware, and software
Excellent verbal, written, and presentation skills with all levels of the organization
Preferred
Previous Experience (3+ yrs.) in Mortgage Technologies such as Encompass, Empower, MSP, Land Gorilla, nCino Mortgage Suite, Lending Pad, Floify, etc. will be a plus
Certification from a Professional Organization specific to Software Testing, or Quality Assurance, preferred
Previous work in an Agile SCRUM environment is desirable
Company
Triad Financial Services, Inc.
Triad Financial Services, Inc.
51-200 employees
H1B Sponsorship
Triad Financial Services, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2017-10-27Acquired
Leadership Team
John Worthington, CPA
Chief Financial Officer
Matthew Heidelberg
Chief Operating Officer
Recent News
Company data provided by crunchbase