The Durst Organization · 1 day ago
Concierge-HELENA 57 West
601 WEST 57 STREET, NEW YORK NY 10019
Full-time
Onsite
Entry Level
$22.39/hr - $29.77/hr
1+ years expThe Durst Organization is a family-run business dedicated to innovation and sustainability in real estate. They are seeking a Concierge to provide outstanding customer service to residents and guests, manage emergencies, and ensure the lobby and entryways are maintained to high standards.
Real Estate
Responsibilities
Maintain an excellent customer service relationship by adhering to the Durst Residential customer service standards
Adhere to all Durst Residential Standard Operating Procedures for the position
Screen all guests to the property in order to ensure authorized entry into resident apartment
Ensuring the lobby, entryways, and front desk is clean and organized at all times
Answering the telephone, providing information, forwarding calls and taking messages when necessary
Routinely inspect building entrance, lobby and community amenity areas for trash, cleanliness, and lighting and take appropriate action to maintain the upkeep of the areas. Notify a manager of items that cannot be addressed immediately
Signing for deliveries and packages and tracking in the building system/application (e.g. BuildingLink©)
Perform daily package audits and timely distribution and assisting residents with packages
Accepting service requests from residents and logging appropriately into the building system/application (BuildingLink©). Educate residents on how to use the system as necessary
Ensuring that all apartment keys are accounted for and secure during shift per Standard Operating Procedure (KeyTrak©)
Issuing keys to residents or other associates per approved building Standard Operating Procedures
Receive and distribute dry cleaning and other deliveries to residents as required
Continuously monitor Access Controls and CCTV for suspicious activity and door safety and handle accordingly
Handle tenant inquiries/issues/incidents and document and communicate them according for the following but not limited to:
Noise complaints
Smoking on property or in apartment
Arriving guest, vendors or deliveries
Ensure all vendors and contractors report to lobby desk upon arrival and are announced to Property Management Team. All vendors and contractors shall be escorted by building staff as needed and be appropriately logged with identification scanned and recorded
Ensure all elevator incidents/entrapments are tracked, documented and reported to Property management team
Monitor elevators on a frequent basis to ensure all are operational
Communicate Out of Service elevators immediately to Property Management Team
Monitor and manage operation of elevator computer at front desk
Manage emergency response during Fire/Non-fire Emergencies and/or Active Shooter Events
Call 911 and assist first responders as needed
Monitor FCC and all applicable fire protection systems
Activate Emergency Response Team (Property Manager(s), Porter(s), Handyperson(s))
Other tasks as assigned by management
Qualification
Required
High school diploma or equivalency preferred. For safety and productivity reasons, the position requires the ability to effectively read and write English
1-2 years' experience in customer service, residential concierge or related field preferred
Position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to community staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested
If s/he have not previously completed, the Candidate Must Complete the Following Within 90 Days of Hire (must provide certificate/license as proof of completion): 32BJ CPR/AED/Basic First Aid course, 8 hour course
F-53 Certificate of Fitness (Emergency One-Way Voice Announcement Personnel)
Knowledge and operational experience of Fire Command Centers and Fire Protection Systems
CPR/AED and Basic First Aid Certificate (renewal every 2 years)
32BJ Fire Life and Safety Director for Commercial Buildings Course
Preferred
FDNY Certificates
F-85 Fire Safety Director with Active Shooter and Medical Emergency Preparedness or F-89 Fire Life and Safety Director
Z-50 Fire Safety Director FDNY Written Exam
Z-89 Non-fire Emergency FDNY Written Exam
S-12 Citywide Sprinkler Systems
S-13 Citywide Standpipe Systems
S-14 Citywide Standpipe Multi-zone Systems
Company
The Durst Organization
The Durst Organization was founded in 1915 by Joseph and Rose Durst with the philosophy of: “Leave each place better than you found it.” For generations, Durst has been a family-run business dedicated to community and sustainability.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alexander Durst
Chief Development Officer
Saul Ramirez
Business and Strategic Partnerships Associate
Recent News
The Real Deal
2025-08-06
2025-05-09
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