Toast · 20 hours ago
Customer Advocacy & Storytelling Lead
United States
Full-time
Remote
Mid, Senior Level
$123K/yr - $197K/yr
6+ years expToast creates technology to help restaurants and local businesses succeed in a digital world. They are seeking a creative and strategic leader to drive customer advocacy and storytelling, partnering closely with various teams to elevate customer voices and strengthen brand credibility through compelling customer stories.
DeliveryPoint of SaleSaaS
Responsibilities
Lead the strategy and ongoing evolution of Toast’s customer advocacy efforts
Identify, cultivate, and manage relationships with customer advocates across the business through recognition and engagement initiatives
Own and execute a cohesive customer proof strategy in partnership with key internal stakeholders
Ensure customer proof is easily accessible and effectively leveraged across go-to-market teams
Own the customer storytelling approach for internal and external events, including identifying customers, shaping narratives, and supporting customer participation
Partner with Sales to support customer storytelling and proof needs for priority opportunities
Ensure relevant customer examples and proof points are available to support high-impact, revenue-driving conversations
Qualification
Required
6+ years in customer marketing, brand comms, or content-focused roles within B2B or tech
A strong storyteller with excellent written and content development skills
Comfortable partnering with Sales and cross-functional teams to support go-to-market priorities
Able to manage multiple initiatives and navigate cross-functional work in a fast pace environment
Passionate about elevating customer voices and driving impact through storytelling
Well-organized, with a thoughtful, structured approach to customer advocacy and storytelling
Benefits
Competitive compensation and benefits programs
Cash compensation (overtime, bonus/commissions, if eligible)
Benefits
Equity (if eligible)
Company
Toast
Toast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry.
1001-5000 employees
H1B Sponsorship
Toast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (32)
2023 (39)
2022 (66)
2021 (29)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$961.95MKey Investors
12 West CapitalT. Rowe PriceBessemer Venture Partners
2021-09-22IPO
2020-11-23Secondary Market· $60M
2020-02-14Series F· $400M
Leadership Team
Aman Narang
CEO and Co-Founder
Steve Fredette
Co-founder and President
Recent News
Crunchbase News
2026-01-23
2026-01-22
Company data provided by crunchbase