DraftKings Inc. · 1 hour ago
IT Services Technician
North Carolina, United States
Full-time
Onsite
Mid Level
$25.77/hr - $32.21/hr
3+ years expDraftKings Inc. is a technology company focusing on innovation and AI to enhance customer experiences. The IT Services Technician will provide exceptional on-site IT support, ensuring teams remain connected and productive, particularly during high-pressure situations related to the sports season.
Fantasy SportsGamingOnline GamesSports
Responsibilities
Provide exceptional, customer-first IT support for end users across Windows, macOS, iOS, and Android platforms
Serve as the primary on-site technical resource, independently diagnosing and resolving hardware, software, network, and connectivity issues
Support and troubleshoot basic A/V technologies, including conference room setups, displays, microphones, cameras, and collaboration tools
Respond effectively to high-pressure support situations, prioritizing rapid resolution with minimal disruption to business operations
Collaborate with remote IT teams and business partners to escalate, troubleshoot, and resolve complex issues as needed
Utilize ITIL/ITSM principles to manage incidents and requests efficiently while maintaining clear documentation
Work a flexible schedule aligned with the sports calendar, including evenings, weekends, or event-driven support as required
Qualification
Required
At least 3 years of experience providing enterprise desktop or end-user support in a fast-paced environment
Strong troubleshooting skills across operating systems, enterprise applications (such as O365 and G Suite), and foundational network concepts
Hands-on experience supporting A/V and collaboration technologies in meeting rooms or event-driven environments
Proven ability to work independently, manage competing priorities, and make sound technical decisions with limited oversight
Excellent communication skills, a calm demeanor under pressure, and a strong customer service mindset
Exceptional organizational skills, attention to detail, and a proactive approach to problem-solving
Preferred
Relevant certifications (Microsoft, CompTIA, ITIL/HDI, or customer service-focused credentials) are a plus
Benefits
Bonus
Equity
Benefits
Company
DraftKings Inc.
It's simple, we believe life is more fun when you're in on the action.
1001-5000 employees
H1B Sponsorship
DraftKings Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (5)
2022 (38)
2021 (27)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$1.64BKey Investors
Michael JordanManhattan Venture Partners (MVP)Eldridge Industries
2025-03-04Post Ipo Debt· $600M
2024-06-06Post Ipo Equity· $324.04M
2020-09-02Post Ipo Equity
Leadership Team
Jason Robins
CEO and Co-Founder
Alan Ellingson
Chief Financial Officer
Recent News
2026-01-22
2026-01-18
Company data provided by crunchbase