Horizontal Talent · 9 hours ago
Software Asset Management Analyst - Service Now
Horizontal Talent is seeking a Software Asset Management Analyst to manage software licenses and drive compliance and optimization initiatives. The role involves overseeing software licenses, conducting compliance audits, and collaborating with various teams to align software usage policies.
Responsibilities
Oversee and manage licenses for major software publishers like Microsoft, Adobe, and Autodesk
Conduct compliance audits and reconcile procurement data with software models and entitlements
Define, document, and refine software asset management (SAM) processes and governance strategies
Create and maintain process documents and design diagrams using Microsoft Visio
Process software requests, reclaim unused licenses, and manage software catalog entries in ServiceNow
Generate usage reports and conduct license analysis for cost efficiency
Collaborate with HR, IT, and procurement teams to align software usage policies
Lead automation initiatives to enhance ServiceNow SAM Pro functions and processes
Qualification
Required
Minimum of 3 years of experience as a Business Analyst, with a focus on SAM and ServiceNow
Expertise in ServiceNow SAM Pro, including License Workbench, dashboards, and reporting
Strong analytical and problem-solving skills to interpret complex data sets effectively
Excellent technical writing and documentation proficiency
Exceptional communication and interpersonal abilities to facilitate cross-team collaboration
Preferred
Experience with software models of publishers like Atlassian, and Figma
Vendor coordination and procurement support knowledge
Proficiency in creating process diagrams with Microsoft Visio and using advanced Excel features
Discovery data analysis experience with tools such as SCCM, Qualys, and ACC