Highmark Health · 3 months ago
Director HR Shared Services - Payroll and Tax Operations
Pittsburgh PA, 15222, FAP, 5th Avenue Place
Full-time
Hybrid
Director/Executive
8+ years expHighmark Health is a leading healthcare organization seeking a Director of HR Shared Services specializing in Payroll and Tax Operations. This role involves overseeing multiple HR Shared Services teams, ensuring operational efficiency, compliance, and continuous improvement in HR services across the enterprise.
Health CareHospital
Responsibilities
Perform all management responsibilities including hiring, termination, coaching, development, rewards and recognition, performance management, and staff productivity for a global team. Provide regular feedback and coaching to both individual contributors and people leaders to develop and maintain a high-performing team across locations and time zones
Manage internal operations across multiple HR Shared Services functions. Serve as an escalation point for complex operational issues. Provide input, feedback, and recommendations to Centers of Expertise (COE) partners to support operational efficiency. Lead efforts to operationalize projects collaborating cross-functionally. Implement and monitor productivity of team members, quality controls, audit recommendations, and ensure compliance with all relevant legislation, policies, and procedures. Serve as an operational thought partner and subject matter expert to HR and business leadership
Manage the planning, resourcing, execution, communication, audits, change management, and evaluation of assigned HR Shared Services teams. Ensure processes are documented, controlled, and continuously improved to achieve operational excellence. Identify opportunities for process redesign, automation, and consolidation of work across HR to continue drive enhance efficiencies. Lead transition plans and adjustments to the HR model to ensure continuous operational effectiveness
In partnership with Centers of Expertise (COE) partners and Talent Engagement Leads (TEL), support the implementation and communication of annual and ongoing administrative processes. Collaborate with stakeholders to develop and implement improvements within these areas
Examine, interpret, and report results of analytical initiatives to stakeholders. Monitor and report on process performance and improvements in key metrics. Utilize data to identify areas for improvement and inform strategic decision-making. Proactively identify trends and potential issues. Support our focus to become a metrics-driven organization by taking accountability for the performance metrics of HR Shared Services, ensuring SLAs and KPIs align with effective and positive employee experience
Manage efforts to comply with company policies and controls, and with state and federal regulatory authorities. Lead correction processes for administrative issues and ensure ongoing compliance. Ensure adherence to all relevant employment laws, regulations, and company policies across all locations
Effectively manage and foster a positive and productive working relationship across time zones and cultural contexts. Develop and implement strategies to ensure consistent performance and communication across the global team. This includes maintaining consistent HR processes and procedures across all global locations, identifying and mitigating any cultural or communication barriers that arise
Establish governance to ensure optimal prioritization of team resources and to manage stakeholder expectations. Inspire confidence from leadership and team members while driving clarity, alignment, and accountability throughout a fast-paced, complex matrix environment
Maintain business relationships with vendors to understand their strategic path for the future. Ensure delivery of agreed-upon support and service level agreements, act as the point of escalation to resolve any vendor issues
Establish strong standards for ongoing training and documentation for all processes and activities within the scope of work
Lead the end-to-end transition plan for new work into the HR Shared Services team. Manage the team that partners with TELs/COEs for training, shadowing, documentation, resources mapping. Leverage dashboards to help report details, risks of ongoing transition status
Other duties as assigned or requested
Qualification
Required
Bachelor's Degree in Business Administration, Human Resources, or a related field
Minimum of 8 years of progressive experience in Human Resources, with a focus on HR Operations (i.e., HRIS, HR Service Centers, Data Integrity and Reporting, Associate Onboarding, Process Improvement)
Minimum of 4 years of experience providing guidance, instruction, direction, and leadership to a team or functional area, ideally in a large, multi-state, changing environment
Minimum of 5 years of management/leadership experience, including direct management of virtual, cross-cultural teams across multiple locations and time zones
Proven experience in leading large, cross-functional teams on complex projects, with a track record of delivering measurable business results
Demonstrable experience leading and developing global teams, with a focus on performance management, coaching, and career development
Strong understanding of HR technology and systems, including experience with HRIS platforms (e.g., Workday, SAP SuccessFactors) and case management systems
Experience in establishing and maintaining strong relationships with external vendors, including managing service level agreements (SLAs) and resolving vendor issues
Ability to manage a portfolio of projects in a fast-paced environment, adapting to shifting priorities and stakeholder expectations
Familiarity with HR Share Service methodology, leveraging technology and process improvement to deliver exceptional employee experiences
Preferred
Master's Degree in Human Resources or a related field
Prior experience with HR implementations, including review of end-to-end business process mapping, recommendations, and gap analysis, is strongly preferred
Proven experience managing payroll tax compliance across multiple states
Extensive hands-on experience with all aspects of federal payroll tax regulations
Direct experience with the administration and compliance of various city, county, and other local payroll taxes
Demonstrated expertise in the accurate and compliant processing and remittance of all types of wage garnishments and levies
A track record of successfully managing and ensuring the accurate and timely submission of all required quarterly and annual payroll tax reports and filings
Extensive understanding of the Fair Labor Standards Act (FLSA)
Demonstrated experience in managing all aspects of Unemployment Insurance
Certified Payroll Professional (CPP)
Company
Highmark Health
Highmark Health is an integrated health care delivery and financing network.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$6.75MKey Investors
Henry L. Hillman FoundationRichard King Mellon Foundation
2025-06-11Grant· $1.75M
2021-05-10Grant· $5M
Leadership Team
David Holmberg
President and Chief Executive Officer
Karen Hanlon
Executive Vice President, Chief Operating Officer
Recent News
Seattle TechFlash
2025-12-29
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