Professional Services Operations Analyst jobs in United States
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ListEngage · 5 hours ago

Professional Services Operations Analyst

positionFramingham, MA, US
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

ListEngage is a Salesforce Ventures-backed company specializing in digital transformation for over 3,000 customers. They are seeking a Professional Services Operations Analyst to support delivery analytics and operational needs, focusing on reporting, data maintenance, and compliance follow-ups.

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Responsibilities

Use Salesforce and other data-driven platforms to build and maintain reports and dashboards
Support recurring reporting on project status, delivery metrics, and operational KPIs
Analyze delivery performance such as utilization, capacity, and project health
Identify trends, risks, and improvement opportunities
Perform administrative data inputs and updates in Salesforce and related systems
Track and follow up on compliance-related tasks (e.g., project setup, time entry, documentation)
Support delivery and operations teams with day-to-day coordination and data accuracy
Help standardize and improve operational processes and workflows

Qualification

SalesforceMicrosoft ExcelGoogle SheetsData analysisProfessional services knowledgeAnalytical mindsetCuriosityProactive approachAttention to detailOrganizational skills

Required

~2 years of experience in operations, analytics, or a professional services environment
Proficiency in Microsoft Excel and/or Google Sheets (formulas, pivot tables, analysis)
Basic understanding of the professional services delivery and project-based business model
Experience with Salesforce for reporting, data entry, or operational support (a plus)
Ability to work independently while knowing when to ask questions or escalate issues
Strong attention to detail, organizational skills, and analytical mindset

Preferred

Comfort working across Delivery, Sales, and Finance teams
Curiosity and willingness to learn new tools, processes, and business concepts
Proactive, dependable, and improvement-oriented approach
Quick learner ready to make a difference in a growing business environment

Company

ListEngage

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ListEngage offers Salesforce consulting and AI-driven solutions for digital transformation and customer engagement.
dateFounded in 2003
location
Framingham, Massachusetts, USA
people-size51-200 employees
web-link
https://www.listengage.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
2025-10-09Acquired

Leadership Team

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Altaf Shaikh
Founder and CEO
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