Heritage Federal Credit Union · 1 day ago
Service Desk Technician
Newburgh, IN
Full-time
Onsite
New Grad, Entry LevelHeritage Federal Credit Union is a growing financial institution committed to helping its members and community. They are seeking a Service Desk Technician to provide frontline support at the help desk, diagnosing and resolving technical issues while maintaining accurate records of all work performed.
CommunitiesFinancial ServicesGovernment
Responsibilities
Maintain first-tier support and the end user IT help desk by diagnosing and resolving end user IT issues
Perform problem resolution research to determine appropriate action to correct issues
Repairing, maintaining, and upgrading spare computers and related peripheral equipment
Promptly answering inbound help desk calls and inquiries
Maintaining reports, records, and documentation routinely
Attend and participate in meetings as required
Perform other duties as assigned
Qualification
Required
Computer Related associates degree or an A+ Certification
A required thorough knowledge of computer parts, applications and hardware
A required thorough knowledge of Microsoft Windows 7 OS
A required knowledge of IT troubleshooting processes and equipment repair
Ability to operate network server, computer tape drive, and other business equipment
Strong customer service skills
Strong problem-solving skills
Company
Heritage Federal Credit Union
Heritage Federal Credit Union began with USW Local 104 union members conducting financial transactions out of the trunk of a car.
Founded in 1965
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Milligan
President & CEO
Recent News
2025-04-22
Company data provided by crunchbase