Gainwell Technologies · 13 hours ago
Help Desk Representative - Healthcare Remote US
United States
Full-time
Remote
Entry Level
$29K/yr - $42K/yr
2+ years expGainwell Technologies is a leader in healthcare solutions, and they are seeking a Help Desk Representative to support insurance and healthcare operations. In this role, you will respond to provider and client inquiries, research claim-related issues, and ensure compliance with regulations while applying your healthcare knowledge and customer service skills.
Health CareInformation Technology
Responsibilities
Handle inquiries related to healthcare and insurance programs, resolving routine and moderately complex issues independently
Research, analyze, and respond to provider questions, appeals, and escalations in accordance with established policies and procedures
Process multiple tasks simultaneously while meeting productivity, quality, and timeliness standards
Ensure compliance with contract requirements, business rules, and applicable industry and legal regulations
Collaborate with peers and leadership to escalate complex issues and support continuous process improvement
Qualification
Required
2–4 years of experience in a healthcare, insurance, or related administrative or support role
Strong customer service and professional communication skills, including telephone support
Ability to follow written policies, procedures, and guidelines while providing feedback to leadership
Proficiency with operating systems and business applications in a structured environment
Strong organizational, time-management, and independent work skills
Benefits
Medical
Dental
Vision
401(k) with company match
Generous, flexible vacation policy
Comprehensive health benefits
Educational assistance
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
10001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-06Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Gary Call
Chief Medical Officer
Recent News
bloomberglaw.com
2025-12-12
GlobeNewswire
2025-12-11
Company data provided by crunchbase