Spencer Savings Bank · 15 hours ago
CSCR
Elmwood Park, NJ, US
Full-time
Onsite
Entry Level
$43K/yr - $54K/yr
1+ years expSpencer Savings Bank is a financial institution seeking a Customer Service Center Representative. The role involves assisting customers with account information, processing transactions, and participating in business development activities.
Banking
Responsibilities
Provides quality customer service in a polite and professional manner to customers over the phone and through mail/email. Uses the Teller Interactive Machine (TIMs) video and audio equipment to service customers located in Spencer Financial Centers
Performs new account processing by presenting and opening accounts in accordance to Spencer’s Sales process relating to checking, savings, Certificates of Deposit and Individual Retirement Accounts
Originates Consumer Loan applications and monitors the application through the approval process
Performs full service teller functions, such as processing deposits, withdrawals and loan payments; cashing customer checks and processing Lock Box transactions. Prepares a daily settlement of CSR transactions
Provides assistance, answers inquiries and resolves customer problems within guidelines established by CSC management on debit cards, internet banking, deposit accounts, loans and other products and services
Assists CSC management/supervisors in the daily balancing of the TIMs and CSC
Assists in the maintenance of CSC files. Completes reports as directed by CSC management
Complies with all bank security and compliance requirements
Participates in the CSC business development activities by recognizing and referring new business opportunities as appropriate. Participates in external/community business development events
Maintains a competent level of knowledge of the bank’s products and services appropriate to the position
Performs other duties as required
Qualification
Required
High School degree, GED or equivalent related business experience
1 year experience in a call center environment or bank operational or CSC function, which would include direct and indirect customer service experience preferred
Excellent communication skills required
Must be comfortable interacting with customers through written correspondence as well as over the phone and video chat
Proven capability to proficiently and effectively present information to all levels of employees and customers
Proficiency with various software programs including word processing and spreadsheet applications
Preferred
1 year experience in a call center environment or bank operational or CSC function, which would include direct and indirect customer service experience preferred
Fluent in additional languages preferred with Spanish or Polish language skills a plus
Company
Spencer Savings Bank
Spencer Savings Bank is a leading New Jersey-based community bank headquartered in Elmwood Park, N.J.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jane Allerman-Rey
President and Chief Operating Officer
George Celentano
EVP, Chief Retail Officer
Company data provided by crunchbase