One Door · 7 hours ago
Relationship Manager
United States
Full-time
Remote
Mid Level
3+ years expOne Door is a global retail SaaS platform that unifies store data and empowers teams to create exceptional in-store experiences. In this role, you will manage a portfolio of existing customer accounts, ensuring strong adoption and satisfaction with the SaaS platform while serving as a trusted advisor to align solutions with clients' strategic goals.
ComputerEnterprise SoftwareInformation TechnologyRetailSoftware
Hiring Manager
Katelyn T.
Responsibilities
Is responsible for overall health and retention of assigned accounts
Serve as the main point of contact and communications hub for assigned customer accounts, building long-term, tactical and strategic relationships
Develop a deep understanding of each customer’s platform usage, organizational structure, business model, objectives, and success metrics
Act as a trusted advisor to help customers realize the full value of our platform
Maintain strong advocacy and referenceability
Handle all day-to-day account management functions, including billing support and release management
Proactively identify and upsell/cross-sell services opportunities
Supports contract renewals as well as product and services upsell/cross-sell opportunities
Supports services upsells
Supports and tracks the renewal process, engaging the account stakeholders, managing customer communication and tactical logistics
Surface upsell and cross-sell opportunities that align with customer goals and drive adoption and incremental revenue
Collaborate with internal teams to propose and execute account growth plans Account Strategy & Advocacy
Develop and advise on account strategies that maximize customer lifetime value and retention
Proactively monitor account health, usage trends, and satisfaction levels to prevent churn
Organize and translate data into cohesive delivery via regular customer business reviews
Serve as the voice of the customer internally, advocating for their needs in product discussions and roadmap planning
Drive towards 100% referenceability
Partner closely with customer experience and with product management, and the executive teams to ensure a cohesive customer experience
Identify trends across customers to act as an advisor to product management
Engage internal subject matter experts to support customer conversations where necessary
Provide regular feedback from customer interactions to inform feature development and service improvements
Maintain accurate and up-to-date records of account activities and pipeline in CRM systems
Qualification
Required
3 - 5 years of experience in Account Management, Relationship Management, or Customer Success within a SaaS or technology company
Proven ability to identify expansion opportunities in customer accounts while maintaining high satisfaction
Strong business acumen and consultative skills
Excellent communication and presentation abilities
Ability to manage multiple accounts concurrently and organize interactions with internal specialty functions
Experience with space planning and/or visual merchandising platforms
Bachelor's degree in Business, Marketing, or a related field
Company
One Door
One Door provides a retail merchandising system that ensures store execution of localized, fixture-based planogramming.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$24.5MKey Investors
SaaS CapitalSpring Lake Equity Partners
2021-06-10Debt Financing· $8M
2015-05-27Series A· $3M
2015-05-27Debt Financing· $4M
Leadership Team
Tom Erskine
Chief Executive Officer
Recent News
2023-11-14
2021-12-29
Company data provided by crunchbase