NAPA Auto Parts · 16 hours ago
Supervisor-Field Service
Greensboro, NC, USA
Full-time
Onsite
Senior Level
5+ years expNAPA Auto Parts is part of Motion Industries, and they are seeking a Supervisor-Field Service to lead a field service team. The role involves overseeing technicians, ensuring adherence to SOPs and KPIs, and managing training and scheduling to meet customer expectations.
AutomotiveMachinery ManufacturingManufacturingRetailWholesale
Responsibilities
Develops and implements best practices and procedures to enhance business growth
Manages service personnel to ensure they meet customer’s expectations and requirements
Ensures that every technician has the proper training and certifications to meet the needs of the job
Schedules service jobs and assigns personnel to specific jobs and duties
Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely
Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs
Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes
Participates with Manager in hiring new Field Service Technicians
Tracks all training for each technician
Performs other duties as assigned
Qualification
Required
Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience
Specific knowledge of field service duties required
Ability to work with the team in the field when the need arises
Ability to maintain a positive attitude and productive, driven work ethic required
Strong interpersonal, analytical, and problem-solving skill required
Ability to remain calm and clear-headed in an emergency required
Good communication skills required
Willingness and ability to drive company vehicles in alignment with Company policy required within one year of start date; DOT preferred. Must be in alignment with company drug free workplace and other required customer regulatory requirements
Push/pull up to 50 pounds
Lift/carry up to 50 pounds
Lift bulky objects
Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling
Working conditions may be indoor and/or outdoor. Noise level may be loud at times
Preferred
Excellent driving record preferred
Benefits
Healthcare coverage
401(k)
Tuition reimbursement
Vacation
Sick
Holiday pay
Company
NAPA Auto Parts
Napa Auto Parts specializes in the sale of auto parts and related products.
Founded in 1926Quebec, Quebec, CAN
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dean Moore
Director, CEO Dean's Auto Parts
Jamie Walton
Executive Vice President, Chief Merchandising Officer
Recent News
2025-10-29
2025-10-10
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