JLL · 7 hours ago
Facilities Manager
Round Rock, TX
Full-time
Onsite
Mid Level
3+ years expJLL is a leading professional services firm specializing in real estate and investment management. The Facilities Manager is responsible for overseeing integrated facilities services across a multi-site client portfolio, ensuring operational excellence and customer satisfaction while managing vendor performance and service delivery.
CommercialReal Estate
Responsibilities
Lead the onsite soft services program to ensure consistent delivery across all assigned buildings, campuses, and/or shifts (janitorial, waste, pest control, landscaping, workplace services as applicable)
Maintain operational readiness through standardized routines (daily/weekly inspections, checklists, shift handoffs, issue escalation, and corrective action tracking)
Identify recurring issues and performance gaps; implement corrective and preventive actions to improve service reliability, end-user experience, and compliance
Support account-wide initiatives including process standardization, service model enhancements, service recovery plans, and site-specific operational projects
Ensure timely response and closure of service requests, customer complaints, and service exceptions; validate completion quality prior to closeout
Coordinate with Engineering, Security, EHS, and Client Stakeholders to align service delivery, access controls, after-hours coverage, and critical space protocols (as required by the portfolio)
Manage day-to-day performance of service partners and subcontractors onsite, ensuring adherence to SOW, SLAs, safety requirements, and site procedures
Conduct routine and documented inspections (daily/weekly/monthly), validate staffing levels, confirm consumables/restocking, and ensure schedule compliance
Establish and run a formal vendor governance cadence: Weekly operational check-ins (as needed based on service volume), Monthly performance review with vendor leadership (service quality, staffing, issues, corrective actions), Quarterly business reviews (QBRs) focused on KPIs, trend analysis, cost drivers, risks, and improvement roadmaps
Drive vendor accountability through documented performance plans, service recovery actions, and ongoing audit/compliance checks
Validate invoices against scope, performance, and contractual requirements; partner with internal teams to resolve billing discrepancies and prevent scope creep
Maintain vendor documentation including SOPs, staffing rosters, training records (if applicable), and compliance artifacts
Implement, comply with, and audit internal management systems (quality, SOPs, controls, reporting accuracy) to ensure consistent execution across the portfolio
Proactively identify cost savings and value-add opportunities without compromising service quality or safety (workload optimization, frequency adjustments, staffing alignment, material usage, etc.)
Support KPI performance management by tracking trends, analyzing root causes of misses, and driving sustainable corrective actions
Promote standardization of processes, templates, and communication across sites to reduce variability and increase transparency
Support implementation and ongoing management of the portfolio risk management program, including hazard identification and mitigation tracking
Ensure compliance with site safety rules, access procedures, and vendor safety requirements; escalate non-compliance immediately and document corrective actions
Follow established escalation and incident reporting procedures for service disruptions, safety events, operational risks, or client-impacting issues
Participate in incident response, after-action reviews, and lessons learned, supporting continuous improvement and prevention
Deliver a high-touch customer service experience, serving as a visible and responsive facilities point of contact for stakeholders and occupants
Proactively manage client expectations through clear communication, follow-through, and transparent status updates on service performance and issues
Capture feedback from client sessions (walkthroughs, meetings, surveys) and ensure actions are documented, assigned, tracked, and closed
Build credibility and trust through consistent execution, professionalism, and data-backed reporting
Provide recurring reporting to client and internal leadership as required (service performance, KPI status, exceptions, trends, risks, and corrective action progress)
Assist in annual budget planning and forecast support (labor, supplies, seasonal adjustments, and vendor-related spend)
Track and support achievement of account KPIs, including supporting documentation for audits and performance reviews
Support portfolio governance by maintaining organized records for inspections, vendor meetings, performance reviews, and action logs
Actively support teamwork, collaboration, and performance excellence across the onsite team and extended account partners
Provide direction to vendors and onsite support resources; reinforce standards, expectations, and accountability
Promote a culture of safety, service, responsiveness, and continuous improvement
Support training, onboarding, and knowledge transfer practices to reduce single points of failure and improve resilience
Qualification
Required
3+ years of facilities management and/or vendor management experience (enterprise portfolio experience preferred)
Demonstrated experience managing performance-based service contracts, SLAs, KPIs, and service recovery actions
Strong vendor management capability, including inspection/audit programs, governance cadence, performance reviews, and corrective action tracking
Strong written and verbal communication skills; able to deliver clear updates to client stakeholders and internal leadership
Strong customer service orientation with the ability to manage expectations and handle escalations professionally
Working knowledge of budgeting, invoice validation, and operating within defined financial controls
Ability to work independently, prioritize effectively, and maintain organized documentation in a fast-paced environment
Proficiency with workplace/service management tools (work order platforms, reporting dashboards, Excel/Google Suite, etc.)
Self-motivated with strong ownership, attention to detail, and follow-through
Preferred
Degree preferred (or equivalent relevant experience)
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
H1B Sponsorship
JLL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (47)
2023 (60)
2022 (68)
2021 (39)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
Company data provided by crunchbase