FusionAuth · 15 hours ago
Technical Support Engineer (Hybrid, U.S. — Denver, CO Metro)
Denver, CO
Full-time
Hybrid
Mid Level
$80K/yr - $100K/yr
4+ years expFusionAuth is a fast-growing startup and leading provider of customer identity and access management (CIAM) software headquartered in Denver, Colorado. They are seeking a Technical Support Engineer to deliver excellent software support to their growing number of clients by understanding customer needs and guiding them through technical issues.
Cyber SecurityDeveloper ToolsIdentity Management
Responsibilities
Provide technical support to customers integrating FusionAuth into their applications, troubleshooting authentication, authorization, and identity workflows
Triage, reproduce, and document customer-reported issues; create detailed bug tickets for engineering handoff
Guide customers through complex CIAM configurations, including SSO setup, MFA implementation, and custom token handling
Conduct root cause analysis on integration failures by reviewing customer code snippets, logs, and API traces
Maintain and contribute to FusionAuth’s technical documentation, knowledge base articles, and troubleshooting guides based on real-world cases
Collaborate in customer kickoff and optimization sessions to proactively identify support needs
Participate in rotating on-call duties to handle production incidents, minimize downtime, and communicate resolutions
Qualification
Required
4+ years in technical support and/or software engineering roles
Outstanding ability to help customers work through issues, and to understand complicated topics and solutions
Understand and can execute RESTful API calls
Able to quickly grasp and explain complex technical subjects
Excellent technical communication skills
Can multitask effectively across many customer conversations
Experience reviewing and interpreting code
Preferred
Java experience is a plus
IAM or CIAM experience is a big plus
Experience working with developers as customers
Benefits
Newly upgraded amenity spaces including a sleek tenant lounge and café with booth seating and collaborative workspaces.
Access to a fitness studio, showers, lockers, and secure bike storage.
Regularly stocked in-suite kitchen with a variety of snacks and beverages to keep you fueled throughout the day.
Onsite café offering chef-driven menus with fresh, locally sourced, organic, and non-GMO options to suit diverse dietary needs. Easy ordering via app.
3-acres of green space, including communal parks and picnic areas, connected to miles of jogging, biking, and recreation trails.
Yoga in the circle and wellness programs to enhance work-life balance.
Dedicated outdoor workspaces and patio gathering areas.
Ample on-site parking, easy freeway access, and high-speed fiber internet.
Sustainability-minded campus and community initiatives, including support for regenerative agriculture programs.
Company
FusionAuth
FusionAuth provides secure, complete and affordable customer identity & access management.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$65MKey Investors
Updata Partners
2023-11-01Series Unknown· $65M
Leadership Team
Brian Pontarelli
Founder and CTO
Recent News
EIN Presswire
2025-11-20
Company data provided by crunchbase