WEX · 22 hours ago
Benefits Administration Implementation Manager
United States
Full-time
Remote
Mid, Senior Level
$91K/yr - $124K/yr
5+ years expWEX Health is a company focused on delivering benefits administration solutions, and they are seeking a Benefits Administration Implementation Manager. This role is responsible for managing and executing implementation projects, ensuring quality and timely delivery while coordinating with various internal teams to maintain strong client relationships.
Financial ServicesFinTechPaymentsSoftware
Responsibilities
Support the sales team by participating in prospect opportunity meetings
Ensure all new implementations are completed within budget and projected timelines
Interact with the client in tandem with the CDM
Review and understand the scope of services for each implementation project and engage internal stakeholders to review non-standard services/processes
Promote and enforce best practices during implementation projects
Forecast and document implementation work effort and hours for each project
Accountable for meeting all implementation SLAs related to the client’s scope of services
Partner with Account Executive to identify and address any risks during the implementation project and manage the relationship with the client
Create and maintain a detailed implementation project plan
Kick-off implementation projects with new clients
Facilitate conference calls with external parties as needed throughout the project
Lead/facilitate all implementation workshops and internal/client status meetings with input from the internal SME’s on each service area or task
Interface and keep Account Execs updated on the status of the clients overall project
Manage implementation project plan from kick-off to project sign off and hand off to ongoing service delivery post-implementation, ensuring all tasks are completed accurately and on time
Assign and coordinate project deliverables (requirements gathering, data conversion, website configuration, carrier/vendor integration, etc.) with all team members involved in the implementation including day-to-day client team contacts, internal technical configuration, EDI, and development team members as well as external clients and vendors
Coordinate with Delivery Managers on project governance by maintaining and communicating project status to both the client and company senior leadership, identifying project risks, developing contingencies, and coordinating solutions
Engage the Account Executive on identified issues that require escalation and assistance
Coordinate and facilitate with the client acceptance testing (CAT) and issue resolution prior to administration go-live
Transition new account to Client Delivery Manager for ongoing support after implementation completion
Obtain project signoff from the client upon completion of the implementation
Qualification
Required
5 to 7 years in Benefits Administration experience
Project Management experience
Bachelor's Degree or equivalent work experience
Ability to read, interpret and write complex reports and business correspondence related to business, technical, legal and other such matters as they relate to the position
Strong verbal and written communication skills including the ability to provide detailed internal and external communications to successfully document instruction and process
Ability to understand limited cause and effect, create instructions, solve practical problems and deal with a variety of complex variables in situations where only limited standardization exists
Must be capable of critical thinking
Ability to anticipate problems before they escalate and the ability to be prepared to propose a solution
Problem solving skills with the ability to demonstrate a disciplined and logical thought process for each situation
Ability to find innovative alternatives to issues prior to evaluating and making decisions
Proficient in Microsoft Office Suite, including but not limited to Project, Excel - pivot tables, V look-up, simple queries, Word letter writing, mail merge and PDF creation, Outlook creating and responding to e-mails, scheduling meetings reserving resources, including others
Ability to lead a team that will prioritize and execute tasks in time-sensitive situations across multiple projects
Coach and coordinate the work of others when balancing multiple tasks
Strong attention to detail, dependability, and follow-through
Benefits
Health, dental and vision insurances
Retirement savings plan
Paid time off
Health savings account
Flexible spending accounts
Life insurance
Disability insurance
Tuition reimbursement
Company
WEX
Wex is a financial technology service provider for fleet, travel and healthcare industries.
5001-10000 employees
H1B Sponsorship
WEX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (10)
2023 (12)
2022 (20)
2021 (14)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
$900MKey Investors
Warburg Pincus
2025-02-25Post Ipo Debt· $500M
2020-06-30Post Ipo Equity· $90M
2020-06-30Post Ipo Debt· $310M
Leadership Team
Melissa Smith
Chair and Chief Executive Officer
Sachin Dhawan
Chief Technology Officer
Recent News
Morningstar.com
2026-01-22
2026-01-20
2026-01-20
Company data provided by crunchbase