Contentful · 1 hour ago
Customer Success Manager, Dedicated
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$102K/yr - $138K/yr
5+ years expContentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. As a Customer Success Manager, you will work directly with customers to ensure they maximize value from the platform, driving retention and growth while delivering a stellar customer experience.
Cloud ComputingCMSContentDeveloper ToolsPublishingSaaSSoftware
Responsibilities
Build and own relationships across a full book of business and embody the trusted advisor role, managing a book of business of around 25-30 enterprise accounts
Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning
Understand and advise customers’ priorities with Contentful, capture and communicate KPIs and outcomes through a defined path to maturity and success
Drive product adoption, customer satisfaction, and overall influence on customer health scores
Lead effective and consistent customer Business Reviews based on the defined Business Review rubric
Flag and proactively mitigate risks within a book of business
Drive the renewal conversations to close with Contentful’s largest and most strategic logos
Confidently negotiate pricing and contract terms with procurement teams in the Fortune top 20
Close renewals on time and forecast them accurately to leadership weekly
Create and drive customer close plans for renewal
Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs
Prepare to travel ~25% annually for customer onsite meetings
Qualification
Required
5+ years of experience in a customer-facing role with renewals experience; Customer Success Management, Renewals Management, or Key Account Management experience
Content management systems, content strategy, or agency experience preferred. Ability to understand Contentful APIs, as well as the modern content management and digital experience stack. Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools)
Technical proficiency and a keen interest in technology. Ability to communicate high-level technical concepts to customers
Demonstrated success in meeting or exceeding sales or performance goals
Ability to think strategically about a customer's goals and drive renewal and expansion opportunities to close independently
Excellent oral and written communication skills: shows excellence in previous customer and internal engagements
Collaborate effectively with cross-functional teams, including sales, product, and support
Well-developed attention to detail and organization skills ie: follow processes, updating the relevant systems diligently, and make suggestions on improvements where required
Demonstrate a commitment to prioritizing customer success and aligning it with company goals
College Degree is highly preferred
Benefits
Stock Options for the opportunity to share in the success of our company
Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
Company paid parental leave to care for and focus on your growing family
Use your personal annual education budget to improve your skills and grow in your career
Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
An annual wellbeing stipend to care for your physical, financial, or emotional health
A monthly communication stipend and phone hardware upgrade reimbursement.
New hire office equipment stipend for hybrid or distributed employees.
Company
Contentful
Contentful offers a headless content management system that helps organizations deliver content across channels.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$349.6MKey Investors
Tiger Global ManagementSapphire VenturesGeneral Catalyst
2021-07-28Series F· $175M
2020-06-17Series E· $80M
2018-12-05Series D· $33.5M
Leadership Team
Karthik Rau
Chief Executive Officer
Steve Sloan
CEO
Recent News
Tech Funding News
2025-09-27
Destination CRM
2025-09-19
Company data provided by crunchbase