Customer Service Representative I (Remote NC) jobs in United States
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First Citizens Bank · 19 hours ago

Customer Service Representative I (Remote NC)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

First Citizens Bank is hiring multiple full-time Customer Service Representatives for their inbound Customer Engagement Center in a remote capacity. The role involves answering client inquiries, providing support on banking operations, and identifying sales opportunities.

BankingInsuranceLendingPaymentsWealth Management
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H1B Sponsor Likelynote

Responsibilities

Client Service - Answers inbound client calls and chats spanning multiple banks and states. Addresses needs ranging from routine balance and transaction questions to more complex issues requiring further research. Utilizes available Bank tools and resources to provide timely, accurate resolution for each client. Maintains high client service standards throughout all activities
Business Proficiency - Serves as a resource on operations, policy, and procedure information to both associates and clients. Maintains current knowledge of client calls regarding retail, commercial, bankcard, and online banking. Communicates enterprise-wide changes and impacts to clients as necessary
Crime Mitigation - Serves as initial point of contact for reported fraud and forgery. Documents the reported activity and takes appropriate action. Actions may include opening, closing, or placing holds on accounts as well as refunding feeds, submitting affidavits, and escalating to the appropriate internal parties
Sales Support - Identifies cross-sales opportunities through client profiles and account detail information. Promotes Bank products to clients and makes referrals to sales teams when possible

Qualification

Call center experienceFinancial Services experiencePC-based software knowledgeBilingual (Spanish)Verbal communicationMulti-tasking abilityProfessionalismKeyboard skillsWritten communication

Required

High school diploma or GED with 1 year call center or customer service experience
Strong verbal and written communication skills
Working knowledge of PC-based software
Ability to work in multiple software applications at one time
Strong keyboard skills
Ability to multi-task in a fast-paced environment
Ability to display professionalism while interacting with others

Preferred

Call center experience
Bachelor's degree
Financial Services experience
Bilingual (Spanish)

Company

First Citizens Bank

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First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
dateFounded in 1898
location
Raleigh, North Carolina, USA
people-size10001+ employees
web-link
http://www.firstcitizens.com

H1B Sponsorship

First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)

Funding

Current Stage
Public Company
Total Funding
$33M
2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO

Leadership Team

C
Craig Nix
Chief Financial Officer
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Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
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Recent News

PR Newswire
First Citizens BancShares Reports Fourth Quarter 2025 Earnings
2026-01-23
Talk Business & Politics
Real Deals: Fayetteville surgery center, clinic sells for $15.3 million
2026-01-16
PR Newswire
First Citizens BancShares, Inc. Announces Chief Risk Officer Transition, Names Successor
2026-01-16
Company data provided by crunchbase