Axius Technologies Inc. · 8 hours ago
Call Center Representative - Spanish
United States
Contract
Remote
Entry Level
$20/hr - $20/hr
1+ years expAxius Technologies Inc. is seeking a Bilingual Call Center Agent to join their team. The role involves handling inbound calls related to tax compliance and providing excellent customer service in a fast-paced environment.
Staffing & Recruiting
Responsibilities
Answering incoming phone calls in a fast paced environment
Resolving Tier 1 level issues
Reviewing taxpayer accounts
Verifying, gathering and simultaneously updating key information
Educating taxpayers of online resources and current tax policies
Submitting requests for payment arrangements
Documenting actions taken into multiple systems
Participating in all team engagement activities
Meeting performance expectations
Qualification
Required
Spanish-speaking
Candidates MUST have 1 year of recent call center experience
Strong ability to multitask
Basic use of Microsoft Word, Excel and Google Workspace
Basic math skills are required - addition, subtraction, multiplication and division
Communicate well both in writing and verbally
Great interpersonal skills
Retain knowledge easily
Creative in problem solving
Goal oriented
Organized
Previous two positions should each be at least one consecutive year in a fast-paced call center
National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)
High school diploma or equivalent
Preferred
Spanish-speaking
Experience with participating in process improvement activities
Company
Axius Technologies Inc.
Axius is doing business as MSR Technology Group.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase