NewRocket · 14 hours ago
ServiceNow Practice Strategist – (HRSD)
United States
Full-time
Remote
Senior Level, Lead/Staff
$175K/yr - $221K/yr
10+ years expNewRocket is a leading company specializing in AI-enabled digital workflows, and they are seeking a ServiceNow Practice Strategist (HRSD). The role involves establishing the HR-Employee Practice roadmap, engaging with clients, and mentoring team members to deliver innovative solutions.
Information TechnologyInternetSoftware
Responsibilities
Establish the HR - Employee Practice roadmap of prioritized solutions aligned with NewRocket strategy and Service Now-Global Solutions Framework that differentiate us in the market
Activate high value, differentiated sales plays by Capability teams within the practice
Develop our learning curriculum for crew members within the HRSD - Employee practice
Build external relationships with ServiceNow product and partner enablement teams aligned to the Practice, to ensure we are the leader and go to from the ServiceNow perspective
Provide coaching and mentoring for team members in an inclusive environment
Work with Practice Architect, Practice Capability Leaders, collaborating with Sales and Pre-Sales to define Deal solutions
Review and approve proposals and SOWs through deal reviews, including Pursuit QAs (PQAs)
Engage on Client delivery as Subject Matter Expert to advise clients and guide engagement teams to drive high customer satisfaction
Provide input to Practice Leader on strategic priorities, headcount planning and talent development
Mentor and inspire teams to deliver innovative solutions, and work with NewRocket University on certification strategy
Mentor and empower Practice Capability teams to drive thought leadership
Partner with Strategy and Marketing to create content; ensure participation and high-quality submissions to public events such as ServiceNow Knowledge
Qualification
Required
10 Years of experience in Professional Services or Consulting industry
8 Years of experience in Delivery Management and people management, within the ServiceNow ecosystem
High-level techno functional architecture abilities
Experience in Billable Utilization management
In depth understanding of the ServiceNow HRSD/Employee practice area
Understanding of AI in relation to HR operations and practices
Results-driven, objective, and growth-oriented
Demonstrated leadership capabilities
Ability to build strong collaborative relationships with clients, business partners, and key stakeholders
Strong strategic thinking and problem-solving skills: ability to simplify complex situations
Strong written and verbal communication skills with ability to communicate with all organizational levels
Strong coaching and mentoring skills with ability to motivate team members
Embodies openness, collaboration, and caring
Proven and successful global delivery experience across global time zones
Benefits
Performance-based incentive plan
Health insurance
401k contributions
Flexible (unlimited) paid time off policy
10 paid holidays per year
Company
NewRocket
NewRocket is a passionate team of creatives focused on designing extraordinary employee experiences on the ServiceNow platform.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-19Acquired
Leadership Team
Joseph Jogmen
Field CTO
Eric Johnson
Chief Financial Officer
Recent News
2025-12-11
2025-08-13
2023-07-18
Company data provided by crunchbase