AAA Auto Club Enterprises · 13 hours ago
Claims Casualty Team Manager - Litigation
Providence, RI
Full-time
Onsite
Mid, Senior Level
$84K/yr - $124K/yr
4+ years expAAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, and they are seeking a Claims Casualty Team Manager to oversee claims activities and provide leadership to their team. The role involves coaching employees, managing recruitment and development, and ensuring compliance with regulatory requirements while maintaining high customer service standards.
Insurance
Responsibilities
Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints)
Coach and counsel employees on performance in a responsive and timely manner
Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs
Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan
Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations
Maintain knowledge of current industry developments and best practices
Participate in committees and projects that will support the organization's goals and objectives
Qualification
Required
Bachelors Equivalent combination of education and experience
4-6 years Casualty Claims handling with Litigation experience
1-3 years Supervisory experience
Advanced organizational, planning and delegation skills
Advanced oral and written communication skills
Advanced interpersonal skills
Ability to effectively lead change
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State
Preferred
Chartered Property Casualty Underwriter - Insurance Institute of America
Benefits
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
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