McFarlin Stanford · 22 hours ago
Landscape Account Manager
Triad Area
Full-time
Hybrid
Mid Level
$65K/yr - $75K/yrMcFarlin Stanford is seeking a Landscape Account Manager who will serve as the primary liaison between clients and the company. This role focuses on delivering exceptional customer service, maintaining client relationships, and supporting operational excellence.
Management Consulting
Hiring Manager
Margaret Jane O’Toole
Responsibilities
Serve as the primary point of contact for all client communications and service-related matters
Build strong, long-lasting relationships with clients to become their go-to resource for all exterior property needs
Maintain a 95% client retention rate through proactive engagement and timely responsiveness
Manage and set clear expectations in alignment with service agreements
Facilitate resolution of client concerns by coordinating with internal teams and providing timely feedback
Actively develop a network of client referrals through exceptional service delivery
Conduct regular site inspections for the top 35% of revenue-generating clients, with additional inspections as needed for the remaining portfolio
Accurately communicate client expectations and service needs to operations teams
Provide ongoing feedback to production and field staff regarding site conditions, service quality, and performance
Set and uphold clear quality standards for landscape care across all client properties
Ensure properties are maintained to exceed expectations—free of weeds, well-pruned, and consistently manicured
Monitor and verify the use of best horticultural practices through structured inspections
Communicate site conditions and quality performance to property managers and clients
Proactively identify and present enhancement proposals tailored to client needs and seasonal opportunities
Provide input on the appropriate staffing levels and qualifications required for high-quality service delivery
Offer recommendations regarding equipment quantity and condition to support operational efficiency
Maintain a 95% customer renewal rate and support the achievement of overall sales goals
Prepare and present timely, professional renewal proposals
Develop accurate service estimates that reflect target gross profit margins
Assist with accounts receivable follow-ups as needed to support financial goals
Adhere to established company systems and processes, ensuring consistency and efficiency in service delivery
Provide input on system and process improvements to drive better outcomes with reduced effort
Allocate time efficiently: 50% Field-based client interaction 50% Office/Administrative tasks (remote or in-office) Execute seasonal planning initiatives and proposal strategies tailored to client needs
Maintain ongoing follow-up via email, voicemail, and text to ensure clear and open communication
Foster transparent client relationships to support achievement of sales and renewal objectives
Qualification
Required
Serve as the primary point of contact for all client communications and service-related matters
Build strong, long-lasting relationships with clients to become their go-to resource for all exterior property needs
Maintain a 95% client retention rate through proactive engagement and timely responsiveness
Manage and set clear expectations in alignment with service agreements
Facilitate resolution of client concerns by coordinating with internal teams and providing timely feedback
Actively develop a network of client referrals through exceptional service delivery
Conduct regular site inspections for the top 35% of revenue-generating clients, with additional inspections as needed for the remaining portfolio
Accurately communicate client expectations and service needs to operations teams
Provide ongoing feedback to production and field staff regarding site conditions, service quality, and performance
Set and uphold clear quality standards for landscape care across all client properties
Ensure properties are maintained to exceed expectations—free of weeds, well-pruned, and consistently manicured
Monitor and verify the use of best horticultural practices through structured inspections
Communicate site conditions and quality performance to property managers and clients
Proactively identify and present enhancement proposals tailored to client needs and seasonal opportunities
Provide input on the appropriate staffing levels and qualifications required for high-quality service delivery
Offer recommendations regarding equipment quantity and condition to support operational efficiency
Maintain a 95% customer renewal rate and support the achievement of overall sales goals
Prepare and present timely, professional renewal proposals
Develop accurate service estimates that reflect target gross profit margins
Assist with accounts receivable follow-ups as needed to support financial goals
Adhere to established company systems and processes, ensuring consistency and efficiency in service delivery
Provide input on system and process improvements to drive better outcomes with reduced effort
Allocate time efficiently: 50% Field-based client interaction, 50% Office/Administrative tasks (remote or in-office)
Execute seasonal planning initiatives and proposal strategies tailored to client needs
Maintain ongoing follow-up via email, voicemail, and text to ensure clear and open communication
Foster transparent client relationships to support achievement of sales and renewal objectives
Company
McFarlin Stanford
McFarlin Stanford is a dynamic team of business executive recruiters with international & domestic experience in C-Level Management.
Founded in 2014
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Elizabeth Helton
Chief Financial Officer
Chris Psencik
Partner & Vice President
Company data provided by crunchbase