New York Technology Partners · 14 hours ago
Service Manager
Berkeley Heights, NJ
Contract
Hybrid
Mid, Senior Level
$60/hr - $65/hrNew York Technology Partners is seeking a Service Manager who will strategically own service delivery and client satisfaction across a portfolio of enterprise applications and platforms. This role involves overseeing large application stacks, ensuring SLA performance, and driving continuous improvement across managed services engagements.
ConsultingInformation TechnologySoftwareStaffing Agency
Responsibilities
Own end-to-end service delivery and client satisfaction for managed IT services
Partner with senior IT and business leaders to align service execution with strategic goals
Manage large-scale application support environments across cloud and data platforms
Lead regular status updates, service reviews, and business review meetings
Oversee SLA compliance, performance tracking, reporting, and continuous improvement initiatives
Develop and present technology roadmaps, budgets, and service plans
Identify risks related to compliance, security, and operations, and drive mitigation strategies
Manage internal support, engineering, and vendor resources to ensure successful delivery
Act as a client advocate, managing expectations and maintaining strong stakeholder relationships
Guide teams through incident management, escalation handling, and resolution
Educate clients on relevant technology trends and optimization opportunities
Support multiple concurrent initiatives while maintaining operational excellence
Qualification
Required
Proven experience managing large application stacks in a Managed Services or IT Consulting environment
Strong technical background paired with business acumen and leadership skills
Hands-on experience with Application Support and ITIL / ITSM frameworks
Expertise in SLA management, service tracking, and reporting
Data-driven decision-making mindset
Excellent collaboration, communication, and client management skills
Experience supporting Consumer Products and/or Retail clients
Databricks (required)
PySpark
AWS, including: Kinesis, Lambda, CloudWatch, DynamoDB
Company
New York Technology Partners
New York Technology Partners is an information technology company that provides IT and engineering services.
Founded in 1999
201-500 employees
H1B Sponsorship
New York Technology Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (74)
2023 (59)
2022 (104)
2021 (74)
2020 (115)
Funding
Current Stage
Growth StageLeadership Team
Amy Reynolds
Senior Talent Acquisition Partner
Hetal Shah
Technical Recruiter at New York Technology Partners
Company data provided by crunchbase