Farmer Brothers · 1 day ago
Field Sales & Service Technician, Coffee Systems
Council Bluffs, IA
Full-time
Hybrid
New Grad, Entry LevelFarmer Brothers is a company that blends sales with hands-on service, seeking a Field Sales & Service Technician for their Coffee Systems. In this hybrid role, the technician will deliver products, perform equipment maintenance, and manage customer relationships while ensuring high-quality service and operational efficiency.
Food and BeverageFood Processing
Responsibilities
Own the route experience: deliver, replenish, and rotate coffee, tea, and related products at each assigned stop
Champion quality: keep equipment clean and operational; complete a minimum of one CQC (Cup Quality Check) every day
Delight customers: ensure every scheduled customer receives delivery and service as required; escalate issues to the ASM (Area Sales Manager) quickly to resolve concerns
Run the numbers: manage invoices, inventory, and collections daily while on route
Drive growth: raise Revenue per Stop by fixing distribution voids on core SKUs, executing seasonal and LTO promotions, implementing pricing actions, and maintaining beverage stations to standard
Spot and share: notify the ASM of inefficiencies, dissatisfaction, or new opportunities found during route relief
Pitch in: assist with inventory cycle counts, warehouse tasks, and customer-related assignments
Be tool-ready: learn brewing equipment and perform basic diagnostics, repairs, and adjustments
Sell the right way: consistently use the Farmer Brothers customer call process (The Farmer Brothers Way to Sell); make sales calls when time and opportunity allow
Adapt as needed: support warehouse operations, accounts receivable collections, and customer service
Qualification
Required
High School Diploma or equivalent (required)
Clean, solid driving record
Valid Driver's License; must pass a DOT physical
Preferred
Customer service background (preferred)
Route delivery experience (nice to have)
Prior foodservice exposure (desired)
Benefits
Health insurance
Retirement plans
Paid time off
Company
Farmer Brothers
With our foodservice coffee and restaurant supply services, we don't just deliver product; we deliver success.
Founded in 1912
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
John Moore
Chief Executive Officer
Recent News
2025-11-07
MarketScreener
2025-11-07
2025-10-24
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