Triad Financial Services, Inc. · 2 hours ago
Application Engineer II
Jacksonville, FL, US
Full-time
Hybrid
Mid, Senior Level
5+ years expTriad Financial Services, Inc. is looking for an Application Engineer II to enhance their mortgage technology stack. The role involves developing user relationships, managing work queues, and contributing to technical discussions while ensuring effective system configuration and problem resolution.
Financial Services
Responsibilities
Provide a customer-first service and support mentality to our internal and external customers with innovative and creative solutions
You will participate in projects as a subject matter expert on business process, system configuration, and support strategy as assigned
Identify, troubleshoot, and resolve Mortgage Tech systems and associated third-party vendor software problems encountered by system end-users
Collaborate with cross-application and cross-functional teams to analyze requirements, identify solutions, and implement them in the system
Coordinate timely reporting of bugs, outages, support questions, and enhancement requests to Mortgage Tech software vendors and communicate progress to end-users
Migrate changes across environments and support frequent migrations to Production
Support cross-team testing efforts to ensure solutions meet the needs of the business
Contribute to continuous improvement by helping to establish and following established standards, best practices, and policies
Remain abreast of current application releases, functionality, and other components and assist with various application related management tasks
Support implementation of new releases of the software, including impact analysis, regression testing, scheduling, and change management. Support change rollout to production, test, training, and development environments
Develop a solid understanding of business data and coordinate with business data owners
Maintain the complete document library, build custom documents as needed and maintain eFolder settings to ensure preservation of a complete paperless environment with requisite document retention
Work with Vendors and service providers on integrations and troubleshooting
Qualification
Required
Knowledge of mortgage loan origination lifecycle is required, including, but not limited to loan origination, processing, underwriting, closing, post-closing, secondary marketing, investor delivery, and servicing
5+ years of technical experience with Encompass LOS as an administrator
Excellent verbal, written, and presentation skills with all levels of the organization
A Bachelor's degree with an emphasis in computer science disciplines or equivalent experience
Ability to multitask to manage multiple projects concurrently, shifting priorities as required to meet business requirements and deadlines with a diverse group of stakeholders, while maintaining poise and composure under pressure
Demonstrated experience implementing complex solutions utilizing Encompass and its related applications and services
Ability to deal with a wide variety of end users and vendors
Provide empathy while listening to and understanding inquiries about issues, and then explain corrective procedures to non-technical end users
Strong analytical and problem-solving skills
Self-motivated with the ability to work independently and/or as part of a team
Excellent organizational and time management skills
Knowledge of Jira and Azure DevOps
Preferred
Prior Encompass TPO Portal Experience preferred
Encompass Next Generation platform experience preferred
Encompass Admin Certification (Issued by ICE) preferred
Experience working with Scrum methodology
Company
Triad Financial Services, Inc.
Triad Financial Services, Inc.
51-200 employees
H1B Sponsorship
Triad Financial Services, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2017-10-27Acquired
Leadership Team
John Worthington, CPA
Chief Financial Officer
Matthew Heidelberg
Chief Operating Officer
Recent News
Company data provided by crunchbase