CityGate Hospitality LLC · 1 day ago
Part-Time Hotel Arista Overnight Host
Naperville, IL
Full-time, Part-time
Onsite
New Grad, Entry Level
$19/hr - $21/hrCityGate Hospitality LLC is seeking a Part-Time Hotel Arista Overnight Host to perform Welcome Desk duties during the overnight shift hours. The role involves making reservations, registering guests, fulfilling guest needs, and preparing nightly reports.
Hospitality
No H1B
Responsibilities
Answers the hotel main phone line utilizing telephone etiquette skills
Acquires and relays information that personalizes the guest stay
Provides answers to guests questions and follows through on all guest requests
Takes food and beverage orders for In Room Dining
Manages paperwork and requests as designated by Front Office Manager, Lead Host, Guest Service Manager and Personal Hosts
Manages the Guest Preference Hotline
Understands applicable emergency procedure and evacuation protocol
Be familiar with all hotel facts and directions to hotel
Maintains close and harmonious working relationships with all hotel departments
“Upsells” the guest to preferred rooms to maximize revenue
Checks Guest History for past information on the guest to provide personalized service
Maintains knowledge of room types and the protocol for selling rooms based on restrictions and length of stay
Offers creative and alternative suggestions to guests and sources hard-to-find items when needed
Coordinates guest and staff requests for Stage, Banquet, Maintenance needs
Handles guests’ messages and mail (if applicable)
Utilizes the FLASH report and Outlook calendar (i.e. selling status)
Follows credit policy and procedures of the hotel
Assists in setting up spa appointments
Be fluent with Opera PMS, Guest History, Reservations, Ibahn, Digital Alchemy, Micro Systems, Microsoft Outlook, and any other pertinent hotel operational technology
Transports guests and other associates in company vehicles
Understands applicable emergency and evacuation protocol
Performs related duties as assigned
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform
Qualification
Required
Must be 18+
Must have availability to be scheduled weekdays from 11pm-7am
High school diploma or equivalent education
Excellent verbal and written skills
Neat and clean appearance
Ability to follow through impeccably on details
Great enthusiasm and passion for making people happy
Ability to work in a team environment
Must have a flexible schedule; able to work nights, weekends and holidays
Must possess a valid Driver's License and a clear motor vehicle record
Must be able to lift up to 15lbs on occasion
Preferred
Background in a luxury hospitality environment or a related field is strongly preferred, but willingness to learn the aspects of personalized and luxury service is more important
Background in customer service preferred
Benefits
401(k) Plan & Matching Program
Employee Assistance Program
Paid Leave Time (up to 40 hours/year)
Hotel/Restaurant Discounts
Pet Insurance
Incentive Programs
Company
CityGate Hospitality LLC
Hospitality Management Company based in Naperville, Illinois. Recognized as "The Hospitality Employer of Choice" in the Western Suburbs of Chicago.
Founded in 2008
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
James R. Adams
Chief Administrative Officer
Company data provided by crunchbase