3500 Square · 2 hours ago
Care Coordinator
Arecibo, PR, US
Full-time
Hybrid
New Grad, Entry Level
0+ years exp3500 Square is a company focused on providing healthcare support services. The Care Coordinator is responsible for scheduling appointments, managing referrals, and ensuring seamless follow-up care for Active Duty Service Members, while delivering high-quality customer service and maintaining accurate records.
Information Technology & Services
No H1B
U.S. Citizen Only
Responsibilities
Provide follow-up support and schedule appointments using phone, chat, and email
Initiate outreach to connect participants with appropriate network providers
Maintain accurate electronic records of participant interactions and appointment statuses
Respond to general inquiries and guide participants to the right resources
Deliver high-quality customer service with professionalism, confidentiality, and empathy
Manage inbound and outbound telephone calls efficiently
Operate for 8 continuous hours per shift, seated at a workstation, managing multiple software applications and screens simultaneously
Work on-site
Qualification
Required
U.S. Citizenship (mandatory requirement)
High school diploma or equivalent required (Associate degree in a related field preferred)
0–1 year of relevant experience (customer service, healthcare coordination, or related field)
C1 English proficiency level or higher (CEFR), with documented proof (submit screenshot of results from an approved free mobile application)
Experience using multiple digital platforms and comfort with multi-tasking in a structured, high-volume administrative setting
Availability to work in on-site or hybrid mode, according to business needs
Willingness and ability to work any assigned shift (morning, afternoon, or night) as needed
Preferred
Prior experience in a call center or healthcare environment
Familiarity with military culture and terminology
Strong interpersonal and cross-cultural communication skills
Company
3500 Square
3500 Square is an experienced IT Solutions, Services and Consulting Service provider.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase