WSP in the U.S. · 9 hours ago
Traffic Management Center - Roadside Assistance Manager
Aurora, CO
Full-time
Onsite
Mid, Senior Level
$74K/yr - $92K/yr
3+ years expWSP USA is one of the world's leading engineering and professional services firms, dedicated to serving local communities. The TMC/RA Manager oversees roadside and TMC personnel to ensure safe and efficient incident response, focusing on staff development and operational excellence in a dynamic environment.
AssociationBankingE-Commerce
Responsibilities
Directly supervises day-to-day operations of TMC and RA activities ensuring effective, consistent execution of Standard Operating Procedures
Monitoring and auditing staff performance to ensure safety and KPI goals are met
Maintain work schedules for staff including replacements during absences
Manage fleet activities such as scheduling, inspections and maintenance
Responsible for TIM Training program and continuous training
Participates or leads severe incidents after action review and other TIM activities
Serve as Safety Lead; Develop and update Road Management Safety Program
Conduct safety audits using field ride along and system records
Deliver corrective action or disciplinary measures when needed
Assist in the preparation of recurring or ad hoc reports or research
Perform routine administrative tasks as needed
Successful completion of SHRP2 TIM Train the Trainer Certification, National TIM Responder training, NIMS 100, 200, 300, 700
Qualification
Required
High School Diploma, GED or equivalent
Three (3) years of experience in a Traffic Management Center (TMC), Emergency Dispatch Center, Incident Management, Roadside Assistance program, or Safety Service Patrol operation; OR five (5) years of combined relevant experience
At least one (2) year of TMC experience is required within the total experience listed above
Minimum of one (1) year of supervisory or management experience, demonstrating the ability to lead, train, or oversee operational staff
Ability to work alternate work schedules and be on-call 24 hours/day (several weeks/month)
Ability to multitask and coordinate real time activities and priorities
Ability to write reports, manuals and correspondence
Valid Driver's License and pass driving record check
Successful completion of SHRP2 TIM Train the Trainer Certification, National TIM Responder training, NIMS 100, 200, 300, 700
Benefits
Coverage related to medical, dental, vision, disability, and life
Retirement savings
Paid sick leave
Paid vacation (or other personal time)
Paid parental leave
Paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings
Company
WSP in the U.S.
What if you could shape built and natural environments – and the future of those that use them? With us, you can.
10001+ employees
H1B Sponsorship
WSP in the U.S. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Lewis (Lou) Cornell
President and Chief Executive Officer
Andrew Esposito
Chief Financial Officer
Recent News
2023-05-11
The Globe and Mail
2023-03-10
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2022-08-16
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