General Dynamics Information Technology · 3 months ago
Desktop Support Specialist (9:30am-6pm) - TS/SCI with Polygraph
USA MD Bethesda
Full-time
Onsite
Mid, Senior Level
$96K/yr - $130K/yr
5+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. They are seeking a Desktop Support Specialist to provide Tier 1 and Tier 2 IT support on mission IT systems and networks, ensuring effective customer service and problem-solving in a fast-paced environment.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems and networks on secure and unsecure fabrics
Demonstrated experience providing strong customer service and problem solving
Demonstrated experience interacting with the appropriate service providers to resolve IT systems, connectivity, and network issues
Demonstrated experience in supporting VTC to include but not limited to Microsoft Teams, WebEx, and Skype
Demonstrated experience in providing mission IT software and hardware support to include but not limited to desktop, software, hardware, printers, uninterrupted power supply (UPS), data transfer requests, and assist with deploying COTS and GOTS applications to meet mission requirements
Demonstrated experience working across multiple organizations with competing priorities to resolve IT systems and networks issues, and provide problem solutions to meet mission requirements while adhering to security policies and plans
Demonstrated experience in providing support in mission IT environment to facilitate, enable, and drive IT system requirements to fruition
Demonstrated experience communicating complex technical concepts, requirements, and technical information to both technical and non-technical audiences
Demonstrated experience in providing remote desktop support to resolve critical IT-related issues
Demonstrated experience in answering user’s inquiries regarding computer software and hardware operation to resolve problems
Demonstrated experience in using enterprise tools to document and track incident tickets
Demonstrated experience working in a team environment and with all levels of management
Qualification
Required
Top Secret SCI + Polygraph clearance level must currently possess
Top Secret SCI + Polygraph clearance level must be able to obtain
5+ years of related experience
Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems and networks on secure and unsecure fabrics
Demonstrated experience providing strong customer service and problem solving
Demonstrated experience interacting with the appropriate service providers to resolve IT systems, connectivity, and network issues
Demonstrated experience in supporting VTC to include but not limited to Microsoft Teams, WebEx, and Skype
Demonstrated experience in providing mission IT software and hardware support to include but not limited to desktop, software, hardware, printers, uninterrupted power supply (UPS), data transfer requests, and assist with deploying COTS and GOTS applications to meet mission requirements
Demonstrated experience working across multiple organizations with competing priorities to resolve IT systems and networks issues, and provide problem solutions to meet mission requirements while adhering to security policies and plans
Demonstrated experience in providing support in mission IT environment to facilitate, enable, and drive IT system requirements to fruition
Demonstrated experience communicating complex technical concepts, requirements, and technical information to both technical and non-technical audiences
Demonstrated experience in providing remote desktop support to resolve critical IT-related issues
Demonstrated experience in answering user's inquiries regarding computer software and hardware operation to resolve problems
Demonstrated experience in using enterprise tools to document and track incident tickets
Demonstrated experience working in a team environment and with all levels of management
U.S. Citizenship Required
Preferred
Demonstrated experience with IT service delivery processes
Demonstrated experience multi-tasking in an environment with competing priorities and short suspense timelines
Demonstrated experience with the Sponsors enterprise IT incident ticketing tool
Benefits
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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