Dexian · 14 hours ago
Central Operations Service Representative
Roseville, CA
Full-time
Onsite
Mid, Senior Level
$20.40/hr - $27.50/hr
3+ years expDexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. They are seeking Central Operations Service Representatives for Level II and Level III roles to support the Central Operations department by ensuring smooth operations and compliance with banking regulations.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Responsibilities
Act as an escalation point and reinforce superior client service
Communicate frequently with other departments and branch employees to resolve issues
Identify problem areas within procedures, processes, or workloads
May process Regulation E claims, merchant disputes, collection items, order cash and debit cards, ATM balancing, return mail, chargebacks, department certifications, CDARS, mobile deposit, wire transfers, NSF, non-post, stop payments, balance and review remote deposits, process check and ACH returns
Provide assistance for consumer and commercial online banking
Complete due diligence on inactive accounts and meet State of California deadlines for dormant accounts
May serve as central point of contact for all legal processes including Levies and Subpoenas
Perform all technical operational areas including ACH receiving/origination, wire transfers, and remote deposit capture
Write new operational procedures for the department
Provide training within the department as needed
Handle special projects, gather data and prepare reports
Process online account opening submissions, reviewing risk levels and coordinating with BSA and Compliance
Participate in community volunteer activities
Respond to moderately complex operational issues for internal and external customers
May act as an escalation point
Communicate with other departments and branch employees to resolve issues
May assist in identifying operational improvements
Provide excellent client service to both internal and external clients
Assist employees, clients, and vendors with questions related to accounts, procedures, and services
May process various operational tasks including Regulation E claims, merchant disputes, ATM balancing, legal process, wire transfers, stop payments, and ACH returns
Provide assistance for consumer and commercial online banking
Complete due diligence on inactive accounts
May process online account opening submissions
Perform routine clerical duties
Participate in community volunteer activities
Qualification
Required
High school diploma or equivalent required
Minimum 5 years of Central Operations experience in a bank or credit union (for Level III)
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and 10-key (for Level III)
Minimum 3-5 years of Bank Operations experience in a bank or credit union (for Level II)
Intermediate proficiency with Microsoft Office Suite (Word, Excel, Outlook) and 10-key (for Level II)
Ability to prioritize, multi-task, and work effectively in a deadline-driven, fast-paced environment
Strong attention to detail to minimize risk
Flexibility to accommodate business needs
Professional demeanor and excellent communication skills
Commitment to diversity, equity, and inclusion
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase