Techdravin · 18 hours ago
Desktop Support Engineer
Rochester, MN
Contract
Hybrid
New Grad, Entry LevelTechdravin is seeking a Desktop Support Engineer to provide onsite field support for IT End User Computing (EUC) equipment and services. The role involves delivering technical assistance, resolving incidents, and ensuring a high standard of customer service at various Benchmark Electronics sites.
Management Consulting
Responsibilities
Deliver onsite and remote support for end users, resolving incidents relating to EUC equipment including desktops, laptops, peripherals, and mobile devices
Provide Break/Fix support, troubleshooting, and issue resolution for hardware and software failures
Initiate and manage the creation of tickets for each reported issue, ensuring that all incidents are accurately logged and tracked through resolution
Conduct pre-installation and site surveys in alignment with requirements for network connectivity, power, and coordination with third-party suppliers
Perform IMACD (Install, Move, Add, Change, Dispose) hardware and software operations as per service requests
Carry out asset refresh activities and manage the disposal of hardware in accordance with company policies
Issue loaner devices or software for repairs or in cases of lost/stolen equipment, including data backup and recovery
Coordinate and manage warranty repairs with hardware vendors and facilitate IT equipment returns under asset management guidelines (including legal hold PCs)
Assist users by providing support through SmartHubs installed at designated sites, ensuring seamless access to remote troubleshooting and device assistance
Perform proactive PC health checks using prescribed tools, addressing performance or hardware issues during field visits
Document and update knowledge base & runbooks
Support conference room technology by conducting weekly checks and resolving identified issues proactively
Assist with IT equipment setup, testing, and support during events, ensuring readiness and functionality of all required devices
Manage IT equipment disposals and coordinate with preferred suppliers for proper decommissioning and recycling
Document and maintain accurate records of all activities, site visits, and incident resolutions in the approved ITSM tool
Assist users with activities including but not limited to IT equipment moves, peripheral installation and configuration, onboarding and offboarding requirements
Comply with company practices, guidelines, and security requirements at all times, maintaining professionalism onsite
Engage in continuous improvement initiatives to optimize field support delivery and enhance end user satisfaction
Coordinate with specialized IT teams for escalations and advanced technical support
Forward unresolved tickets to the relevant specialized teams for escalation when issues cannot be resolved by Deskside support
Qualification
Required
Provide onsite field support for IT End User Computing (EUC) equipment and services
Deliver hands-on technical assistance, incident resolution, hardware and software support
Participate in event support operations
Deliver onsite and remote support for end users, resolving incidents relating to EUC equipment including desktops, laptops, peripherals, and mobile devices
Provide Break/Fix support, troubleshooting, and issue resolution for hardware and software failures
Initiate and manage the creation of tickets for each reported issue, ensuring that all incidents are accurately logged and tracked through resolution
Conduct pre-installation and site surveys in alignment with requirements for network connectivity, power, and coordination with third-party suppliers
Perform IMACD (Install, Move, Add, Change, Dispose) hardware and software operations as per service requests
Carry out asset refresh activities and manage the disposal of hardware in accordance with company policies
Issue loaner devices or software for repairs or in cases of lost/stolen equipment, including data backup and recovery
Coordinate and manage warranty repairs with hardware vendors and facilitate IT equipment returns under asset management guidelines
Assist users by providing support through SmartHubs installed at designated sites
Perform proactive PC health checks using prescribed tools
Document and update knowledge base & runbooks
Support conference room technology by conducting weekly checks and resolving identified issues proactively
Assist with IT equipment setup, testing, and support during events
Manage IT equipment disposals and coordinate with preferred suppliers for proper decommissioning and recycling
Document and maintain accurate records of all activities, site visits, and incident resolutions in the approved ITSM tool
Assist users with activities including but not limited to IT equipment moves, peripheral installation and configuration, onboarding and offboarding requirements
Comply with company practices, guidelines, and security requirements at all times
Engage in continuous improvement initiatives to optimize field support delivery and enhance end user satisfaction
Coordinate with specialized IT teams for escalations and advanced technical support
Forward unresolved tickets to the relevant specialized teams for escalation when issues cannot be resolved by Deskside support
Company
Techdravin
At TechDravin, we specialize in delivering smart, scalable, and reliable solutions in IT Consultancy and Field Service Operations (FSO).
Founded in 2025
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase