Amazon · 2 days ago
Engagement Manager, WWPS ProServe DoD Shared Delivery Team
Denver, Colorado, USA
Full-time
Onsite
Mid, Senior Level
$131K/yr - $178K/yr
3+ years expAmazon Web Services, Inc. is a global leader in cloud computing, and they are seeking a Senior Engagement Manager to lead the delivery of complex cloud solution projects for Department of Defense customers. The role involves project leadership, stakeholder management, technical expertise, and process improvement to ensure successful outcomes for critical national missions.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Lead technical functional teams composed of AWS, customer, and partner members
Apply Engagement Manager best practices for delivery quality, engagement security, and sales-to-delivery transitions
Facilitate release planning to align customer outcomes, set priorities, build roadmaps, identify risks, and organize workstreams
Validate scope to create engagement schedules, financials, and outcomes consistent with contracts
Establish and enforce AWS ProServe Security Standards and Quality Mechanisms (e.g., Model Change Management)
Develop understanding of engagement stakeholders and build effective relationships
Discuss conditions of acceptance, contractual scope, financials, and timelines
Leverage stakeholder relationships to drive timely decisions
Escalate engagement issues effectively to internal and external stakeholders
Support workshops and facilitate team collaboration
Develop and deliver cloud strategies that establish technical capabilities driving business outcomes
Define and clarify business and technical requirements, mapping them to customer objectives
Employ multiple frameworks (Waterfall, Agile, Scaled Agile, ITIL, CAF, WAF) and product management principles
Explain AWS products and services to help customers define and implement solutions
Participate in architectural reviews and identify when principal reviews are required
Validate that technical solutions meet business objectives and engagement goals
Help teams foresee and manage risks and issues
Work to resolve root causes of difficult customer or internal problems
Ensure solutions are consistent with framework recommendations
Make appropriate data-driven decisions and communicate these to leadership and customers
Identify and resolve resourcing needs and delivery gaps
Help onboard team members and establish team ways of working
Hold team accountable for operational excellence (timesheets, reports, status updates)
Help recruit and participate in the interview process
Mentor and develop others to employ AWS engagement delivery best practices
Train new teammates on engagement delivery and customer business outcomes
Own engagement documentation
Lead continuous improvement activities
Identify gaps in AWS offerings and processes
Create and enhance assets to improve efficiency and promote adoption
Contribute to new capabilities and mechanisms (tools, delivery kits, best practices)
Improve team efficiency and cross-team processes through automation
Maintain appropriate certifications (AWS, agile practices, domain-specific, PMI)
Develop expertise in relevant technical domains (migration, database, healthcare, financial services)
Identify and work on pre-sales opportunities
Support and deploy partner solutions
Develop and deliver cloud delivery strategy or vision for difficult engagements
Influence internal teams (service support, sales, business development) and external teams (customers, vendors, partners)
Lead engagement teams with tactical focus, learning strategic approaches
Identify and deliver business and technical outcomes
Create outcomes consistent with contract constraints (schedule, scope, financials)
Ensure solutions align with frameworks and EM best practices
Facilitate teams to foresee and manage risks and issues
Make trade-off decisions and implement action and mitigation plans
Develop engagement stakeholder analyses
Own engagement quality, security, operational excellence, and documentation
Bring together right internal and external stakeholders
Lead effective meetings and drive interactions, discussion, and alignment
Articulate risks/issues with mitigation plans and impact to customer outcomes
Articulate requirements, outcomes, and acceptance criteria
Interpret and critically evaluate documentation
Ensure clear, concise contributions to internal and engagement documentation
Impact peers within team/practice to improve delivery quality
Impact quality and completion of engagement outcomes and team metrics
Lead difficult technical engagements
Analyze and document conditions of acceptance
Validate technical solutions are consistent with frameworks
Improve team process efficiency
Contribute to and hold team accountable for operational excellence
Automate routine processes
Qualification
Required
3+ years of cloud computing experience
Experience in project management of technical programs
Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
Current, active US Government Security Clearance of Top Secret or above
1+ year of hands-on experience in Agile and implementation of project management tool sets (Confluence, Jira, RallyDev, VersionOne, Taiga, etc.) and source code management products
Preferred
1+ years of professional work experience, or experience with AWS services or other cloud offerings
Knowledge of AWS services
Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
Experience supporting National Security mission systems, and the ability to represent AWS within the customer's environment, driving discussions with senior personnel regarding trade-offs, best practices, project management, and risk mitigation
Hold at least one active project management certification, understand the value proposition of the public cloud and has delivered cloud engagements, presented to C-level executives and technical subject matter experts, balanced multiple stakeholders, and managed projects with 10+ resources, 6+ months, or $250k+ in contract value
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-25
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2026-01-25
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