Texas A&M University · 14 hours ago
Customer Service Associate V
College Station, TX
Full-time
Onsite
Senior Level
$19.27/hr - $19.27/hr
5+ years expTexas A&M University is committed to promoting a culture that respects all perspectives and talents. The Customer Services Associate V provides advanced administrative support, assists customers, coordinates parking assignments, and ensures accuracy in record keeping and transactions.
Higher Education
Responsibilities
Greets and assists customers in person. Responds to customer inquiries and complaints as related to adjudication of citations, booted/towed vehicles, lost/stolen or altered/forged permits, returned checks, parking fees, billing, parking permits and University Parking Rules. Investigates errors on customer transactions and resolves problems. Receives and processes correspondence. Maintains database and customer records. Has a broad knowledge of all parking rules and regulations. Responsible for the opening and/or closing of the Customer Service area on a daily basis. Issues parking permits/passes. Responsible for maintaining accurate record keeping. Posts daily transactions in business management software system. Adheres to all departmental and fiscal regulations. Performs account maintenance duties, receives and logs: mail, payments, Authorization To Charge Forms, refund vouchers, lost/stolen reports, and citation responsibility. Maintains daily permit inventory. Conducts monthly and year-end inventory certification for approval. Cross-trains and prepares to fulfill all business office duties as needed
Coordinates parking assignments and wait list requests for over 100 parking lots. Receives, verifies and processes data sent for assignment updates in the parking software system. Coordinates parking for off campus vendors, service personnel and the off campus TAMU system departments who do business on the TAMU campus. Directs the application and issue processes for these individuals
Participates in permit registration and issue process. Monitors, researches, processes, approves non-affiliate log in requests and notifies customer of outcome. Reviews duplicate UIN report, multiple permit issued report, deceased employee report, withdrawn students list, wait list, reports and other business analysis reports. Researches discrepancies and makes supervisor aware of potential errors or risks. Monitors stock levels of and orders supplies required to fulfill job duties. Develops and maintains filing system for business documents. Suggests or recommends necessary changes for process improvement
May participate in the hiring and training of personnel (student workers and entry level budgeted employees). Mentor new co-workers
Qualification
Required
High School or GED
5 years of experience in business administration, clerical work, or coordination work
Customer-service oriented
Conflict resolution abilities
Adaptable with ability to work in a dynamic, fast-paced environment
Knowledge of account reconciliation and problem solving
Must be detail oriented with a high degree of accuracy in maintaining records and reports
Working knowledge of spreadsheet and word processing software programs
Keyboarding skills
Ability to identify work priorities
Good organization and time management skills
Adept at written, oral, and interpersonal communication
Ability to multi-task and work cooperatively with others
Preferred
State of Texas class 'C' vehicle driver license or the ability to obtain within 30 days of employment
Benefits
Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
12-15 days of annual paid holidays
Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
Automatically enrollment in the Teacher Retirement System of Texas
Health and Wellness: Free exercise programs and release time
Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
Employee Tuition Assistance and Educational Release time for completing a degree while a Texas A&M employee
Company
Texas A&M University
Texas A&M University has a proud history that stretches back to 1876 when The Agricultural and Mechanical College of Texas became the first public institution of higher learning in the state of Texas.
10001+ employees
H1B Sponsorship
Texas A&M University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (322)
2024 (292)
2023 (214)
2022 (207)
2021 (109)
2020 (141)
Funding
Current Stage
Late StageLeadership Team
Jen Sommers, M.Ed.
Spectrum Living Learning Community Co-Founder
Greg Hartman
Chief Operating Officer and Senior Vice President for Strategic Partnerships, Texas A&M University,
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