Tulsa Zoo Management, Inc. · 1 day ago
Education Interpreter
Tulsa, OK
Full-time
Onsite
New Grad, Entry Level
0+ years expTulsa Zoo Management, Inc. is a nonprofit organization dedicated to wildlife conservation and education. The Education Interpreter will engage zoo visitors through educational experiences, presentations, and interactions, while ensuring their safety and providing excellent customer service.
HospitalityNon ProfitWildlife Conservation
Responsibilities
Provide unique, interactive, and educational experiences for zoo visitors through approved and prepared topics, concepts, and messages from the Education department
Initiate visitor interactions and answer visitor questions
Create a friendly and inviting atmosphere for zoo visitors
Staff interpretive stations within assigned areas of the zoo
Provide excellent customer service interactions
Lead presentations outside of animal exhibits and during animal demonstrations as scheduled
Guide tours of zoo areas, as scheduled
Ensure visitor safety through practicing professional zoo-visit management, enforcing all policies, and maintaining order at all times
Handle animals in the Education ambassador animal collection in both public and non-public situations
Work cooperatively with other TZMI departments
Assist other divisions of the Education Department as assigned
Stay current with information and skills pertaining to the Tulsa Zoo, education, the environment, animals, and any other field pertinent to this position
Assist with daily operation of the Nature Exchange, including opening and closing procedures, interacting with traders, managing inventory, and managing the facility
Help maintain the Nature Exchange trader database
Deliver a high level of guest service to traders and their families at the Nature Exchange . Provide unique, interactive, and interpretive educational experiences for program participants and zoo visitors
Assist with the non-living collections as needed
Recognize signs of pest infestation in animal areas and combat pests/nuisance wildlife as directed
Maintain necessary certifications as required (First Aid, CPR, etc.)
Train, assist, and oversee work of volunteers/interns and ensure their safety while performing duties
Maintain area compliance with all local, state, federal, and international regulations and standards are met (USDA, AZA, etc)
Attend and participate in staff meetings and assigned training sessions
Participate in visitor education programs, formal and informal animal presentations and outreach programs, scheduled keeper talks, and provide accurate information to the public
Maintain necessary testing/vaccinations as required (TB, rabies, etc.)
Maintain facilities to ensure animal, staff, and visitor safety, and in good appearance for public viewing at all times. Identify and communicate situations for repair and maintenance
As assigned, assist Animal Health Department with medical treatments
Observe animal collection daily for injury, illness, aggression, stress, breeding activity, diet intake, and fecal consistency
Maintain accurate records
Effectively communicate and demonstrate interpersonal skills with all levels of employees in a clear and professional manner
Demonstrate and adhere to TZMI’s workplace values
Know and follow zoo policies and procedures, including emergency protocols
Attend and participate in staff meetings and assigned training sessions
Other duties may be assigned to you
Qualification
Required
Must be 18 years or older, possess a valid driver's license, and be insurable on TZMI's insurance carrier
Must have a high school diploma or GED and/or college experience in a related topic; Six months related experience in customer service or an interpretive education setting
Must be able to work evenings, weekends, and holidays
Must have familiarity with a variety of teaching methods and knowledge of age-appropriate cognitive and physical abilities; experience in interpretive education; working knowledge of the natural world; working with small invertebrates, amphibians, reptiles, birds, and mammals in public and non-public situations
Proficient in public speaking and creative thinking
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively before groups of customers, employees of TZMI, and the general public
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
Ability to use Microsoft Office – including Word, Excel, and PowerPoint (or Prezi); Internet Browser(s)- Explorer, Chrome, Safari, etc.; Apple and Samsung tablets
Benefits
Free family-level Tulsa Zoo membership
401k
Unlimited virtual visits with a mental health therapist at no cost to you
Food, beverage, and retail discounts on zoo grounds
Company
Tulsa Zoo Management, Inc.
Accredited by the Association of Zoos & Aquariums, Tulsa Zoo is open 363 days a year and hosts more than 600,000 guests each year.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lindsay Hutchison
President and CEO
Recent News
The Journal Record
2025-11-21
The Business Journal
2025-10-15
The Journal Record
2025-09-27
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