LHH · 10 hours ago
Customer Service Representative
Knoxville, TN
Full-time
Onsite
Entry Level
$22/hr - $24/hr
1+ years expLHH Recruitment Solutions is seeking a dependable Customer Service Representative to support their client. In this role, you’ll assist customers with day-to-day questions, provide clear communication, and work through simple troubleshooting steps to help resolve basic technical issues.
Human Resources
Hiring Manager
Tara Dawson
Responsibilities
Respond to customer questions by phone, email, or chat
Provide friendly, accurate support and ensure a positive experience
Assist with basic troubleshooting, such as account access, system navigation, or simple device issues
Gather details to understand customer concerns and guide them through solutions
Create and update service tickets, keeping records organized and accurate
Follow up with customers to confirm resolution
Escalate more complex issues to the appropriate team when needed
Support occasional administrative tasks or small projects as assigned
Qualification
Required
Strong communication and customer‑focused mindset
Comfortable walking customers through step‑by‑step solutions
Basic troubleshooting ability and willingness to learn new tools
Organized, dependable, and able to manage multiple requests
Preferred
Experience with SAP is preferred but not required
Prior customer service experience (1–2 years preferred)
Company
LHH
At LHH, we believe work should be meaningful, fulfilling, and connected.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
Recent News
24-7 Press Release Newswire
2025-05-17
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