Cents · 1 day ago
Onboarding Specialist
United States
Full-time
Remote
New Grad, Entry Level
$70K/yr - $75K/yrCents is a New York-based technology company focused on transforming the laundry industry through innovative software solutions. The Onboarding Specialist will lead customer onboarding initiatives, ensuring that laundromat operators successfully utilize Cents' marketing technology products and receive exceptional customer service throughout the process.
FinTechHardwareSaaS
Responsibilities
Onboard Cents customers by provisioning and configuring marketing suite products from the backend systems and ensure they are live with the software as quickly as possible
Support the creation and setup of phone numbers, customer websites and mobile applications while monitoring progress and address roadblocks for operators who are onboarding
Coordinate with external partners to onboard customers quickly and efficiently while keeping customers informed of onboarding status, timelines, and next steps
Manage and maintain accurate customer account details within the CRM
Proactively reach out to customers to collect required information and clarify requirements to ensure all configurations meet quality, accuracy, and compliance standards
Troubleshoot setup issues and collaborate with internal teams to resolve them
Provide incredible customer service during every interaction with clients
Ad Hoc responsibilities as required
Qualification
Required
B.A, B.S. or equivalent degree
Tech-savviness with an ability to conduct presentations virtually using Zoom and troubleshoot any complications that arise as a result
Organizational skills, detail, and task-oriented
Excellent written and verbal communication skills
Self starter & Team player mindset
Ability to work effectively in a fast paced environment
Preferred
Familiarity with marketing platforms, websites, and mobile app setup (hands-on or support role) is preferred, but not required
Experience in SaaS and CRM platforms is preferred, but not required
Benefits
Competitive salary
Equity
Unlimited PTO and paid holidays
Remote-first with offices in New York City and San Francisco
Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
401(k)
Work-from-home and commuter benefits
Laundry allowance to give you time back, and to support our customers’ businesses
Comprehensive training, learning, and development programming
Access to hundreds of discounts and rewards from renowned vendors including deals on health & wellness, travel, dining, auto insurance, and so much more!
Company
Cents
Cents provides an all-in-one management system for laundromats and dry cleaners.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$74.25MKey Investors
Camber CreekTiger Global ManagementBessemer Venture Partners
2024-08-08Series B· $40M
2022-01-01Series A· $25M
2021-10-07Seed· $5M
Leadership Team
Alexander Jekowsky
Chief Executive Officer
Recent News
2025-08-18
Alumni Ventures
2023-08-11
Company data provided by crunchbase