Avera Health · 16 hours ago
Training and Development Coordinator
Sioux Falls, SD
Full-time
Onsite
Mid Level
$47K/yr - $72K/yr
4+ years expAvera Health is a multidisciplinary team focused on Moving Health Forward for patients. The Training & Development Coordinator is responsible for creating and maintaining onboarding and training programs for health plan staff, ensuring they are proficient in their roles and supporting Avera's service and growth goals.
Health CareHospitalMedical Device
Responsibilities
Development and maintenance of operational learning materials across a broad range of functional expertise. Ongoing updates to materials, including learning plans, guides, work instructions and presentations, to reflect changes in operational procedures and systems
Conduct education and training sessions, in a variety of delivery methods (live and virtually) for new and existing staff. Topics may include but are not limited to basic functional department onboarding, system and platform navigation, claims processing, member and provider call procedures, enrollment processes, and other operational areas
Ongoing support and resource for staff assisting with questions and ensuring they are performing their duties effectively
Fosters a culture of continuous improvement leveraging insights from tracking training completion, assessment of staff performance, and identifying areas for improvement in training programs and operational processes
Maintains detailed records and documentation of learning activities and staff proficiency, ensuring compliance with regulatory requirements
Works cross functionally with other departments and stakeholders to ensure alignment of needs and operational goals
Strong organizational skills include the ability to manage multiple projects, prioritize tasks, and meet deadlines. Examples include: Developing and delivering materials on new claims processing software and supporting software, including quarterly upgrade changes. Conducting Health Plan onboarding for new employees. Developing and delivering materials on new call processes and tools. Recommend additional education solutions for staff who are struggling with specific tasks to increase performance. Evaluating the effectiveness of existing learning and development programs and identifying areas for improvement
Qualification
Required
4-6 years Experience in developing and delivering effective training, learning and development programs, including adult learning principles
Ability to communicate complex information clearly and effectively, both verbally and in writing. Excellent communication, interpersonal and organizational skills
Strong history of interpersonal and coaching skills including the ability to build rapport with staff, provide constructive feedback, and coach on performance improvement
Preferred
Bachelor's Education, Health, Business or a related field
1-3 years Technical proficiency and experience with relevant software and systems used within the health plan, such as claims processing and member management systems. Similar experience in a complex industry is required if no direct health plan experience
Strong knowledge of Health Plan Operations and deep understanding of health plan processes, systems, and regulations
Benefits
PTO available day 1 for eligible hires.
Up to 5% employer matching contribution for retirement
Career development guided by hands-on training and mentorship
Company
Avera Health
Avera Health, an integrated health system based in Sioux Falls, SD, is committed to making a positive impact in the health and wellness of persons and communities.
Founded in 1897Sioux Falls, South Dakota, USA
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$2.55MKey Investors
U.S. Department of JusticeBristol-Myers Squibb
2023-11-16Grant· $0.95M
2018-02-20Grant· $1.6M
Leadership Team
James J Breckenridge
SVP-Finance
Bob Sutton
Vice President of Community Relations
Recent News
2025-03-12
2024-02-19
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