Managed Services IT Technician II jobs in United States
cer-icon
Apply on Employer Site
company-logo

Golden West Technologies · 2 hours ago

Managed Services IT Technician II

positionRapid City, SD
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$22/hr - $25/hr
date2+ years exp

Golden West is seeking a full-time Managed Services Technician II to join their Managed Services Team. The role involves troubleshooting technical issues, providing proactive support, and ensuring clients' IT infrastructure runs smoothly.

CRMInformation TechnologyTelecommunications

Responsibilities

Provide remote support to clients across various industries
Diagnose and resolve technical issues efficiently
Install, configure, and maintain IT systems and software
Proactively monitor and manage client networks
Document solutions and maintain clear communication with clients
Mentor, coach & 'raid-lead' Level 1 technicians
Stay up-to-date on the latest IT trends and technologies

Qualification

Network troubleshootingIT systems installationCloud technologiesManaged services experienceNetwork+ certificationCommunication skillsProblem-solving mindsetTeamwork

Required

A minimum of 2 years of experience in IT support or a related field and a degree in Information Technology, Information Systems, Computer Science, Computer Engineering, or related fields; or a minimum of four years of related experience
Strong understanding of hardware, software, and network troubleshooting
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
A problem-solving mindset and a passion for learning information technology

Preferred

Experience with managed services environments
Certifications in Network+, Microsoft Associate or equivalent
Knowledge of cloud-based technologies

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance

Company

Golden West Technologies

twittertwittertwitter
company-logo
Golden West Technologies is an information technology company offering network operations and call center solutions.
dateFounded in 1985
location
Rapid City, South Dakota, USA
people-size51-200 employees
web-link
http://gwtis.com

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Eric Eisenbraun
vCIO, previously Senior Account Executive
linkedin
Company data provided by crunchbase