Alchemer · 10 hours ago
Sales Operations Analyst
Louisville, CO
Full-time
Onsite
Entry, Mid Level
$85K/yr - $95K/yr
2+ years expAlchemer is a powerful survey and data insights platform that empowers business professionals to make informed decisions. The Sales Operations Analyst will support the go-to-market team by managing the quote-to-order process in Salesforce and Zuora, ensuring accurate pricing and deal structures, while also providing insights to drive predictable revenue.
ComputerConsultingData Collection and LabelingSoftware
No H1B
Responsibilities
Oversee the end-to-end quote-to-order process in Salesforce CRM and Zoura
Assist sellers with the creation, validation, and approvals of customer quotes and service orders, ensuring accurate pricing, product configuration, contract terms, and billing requirements
Serve as the primary escalation point for complex deal structures, pricing and terms exceptions, and approval workflows
Manage our internal Sales Operations ticket queue with high responsiveness and accuracy
Execute administrative tasks in Salesforce and our internal systems including opportunity ownership changes, administrative opportunity closures, account and contact merges, and manage the technical setup of Proof of Concept (POC) accounts
Troubleshooting account provisioning and Zuora quoting errors to enable compliant quoting at scale
Facilitate weekly Deal Desk meetings, documenting approved deviations from standard pricing or terms
Assist with pricing change management
Quoting / bundling / discounting
Pricing change management
Booking review & approval
Support the team in building complex quotes for multi-year contracts, mid-contract amendments, split invoicing, and renewals
Coordinate and update quotes with approved legal language as requested by sales
Build and maintain rep-facing dashboards and 'Source of Truth' reporting in Salesforce
Create and maintain enablement documentation around internal processes; conduct onboarding and ongoing training for these processes
Manage exception reporting to catch and fix data hygiene issues (past due close dates, incorrect renewal dates and values, etc.)
Participate in regular audits, including month end, to ensure accurate bookings and revenue numbers
Provide actionable insights to sales leadership
Qualification
Required
Bachelor's degree
2+ years in Sales Operations, Sales, or Finance preferably in a high-growth SaaS company
Salesforce experience required
Attention to detail and commitment to data accuracy
Strong analytical and problem-solving skills
Excellent communication and collaboration abilities
Preferred
Zuora experience preferred
Benefits
Health and disability coverages
Incredible 401(k) option that includes a per-payroll match and immediate vesting
Unlimited time off
Twelve paid company holidays
Company
Alchemer
Alchemer provides Online Surveys, Marketing Tools, Survey Software, Web Forms, Data Collection Tool and Marketing Research Software.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-05-18Acquired
Leadership Team
Martin Mrugal
Chief Executive Officer
Heather Rollins
Vice President of Human Resources
Recent News
Destination CRM
2025-12-11
2025-09-25
Company data provided by crunchbase