Caliber Car Wash · 1 day ago
Training Specialist
Atlanta, GA, US
Full-time
Onsite
Mid Level
$50K/yr - $60K/yr
3+ years expCaliber Car Wash is a rapidly growing company focused on enhancing customer experience through effective training programs. The Training Specialist will design, implement, and oversee training initiatives to develop talent across multiple locations, ensuring team members are equipped to deliver exceptional service and maintain operational standards.
Automotive
Responsibilities
Develop and update training materials, including manuals, e-learning modules, and on-the-job training guides, tailored to car wash operations
Ensure training programs align with company standards, operational goals, safety, and compliance requirements
Conduct onboarding programs for new hires to ensure a strong understanding of company policies, procedures, and culture
Facilitate leadership development for store-level management to prepare them for career growth opportunities
Observe team members in the field to provide feedback, coaching, and hands-on support to the store managers that will enhance performance and customer experience
Identify skill gaps and work with Operations leadership to implement targeted training solutions to address them
Collaborate with District Managers (DMs) and the SSC team to ensure standard operating procedures (SOPs) are consistently understood and supported across locations, reinforcing operational consistency without assuming accountability for performance
Provide training on equipment maintenance, safety protocols, and compliance standards to empower teams with the knowledge and skills to succeed
Support the company’s safety initiatives by delivering related training, ensuring required filings are completed, and accurately reporting safety-related information to maintain compliance and promote a safe work environment
Track training completion rates and effectiveness using metrics such as productivity improvements, net promoter scores, and team member retention rates
Report training outcomes and areas of improvement to Operations and Executive leadership
Work closely with the Operations, HR, and Marketing teams to ensure alignment in training initiatives
Support the rollout of new technologies, processes, and promotions with appropriate training sessions
Regularly travel to multiple locations within the district to deliver training and assess operational consistency
Qualification
Required
3+ years of experience in training or operational management, preferably within the car wash, retail, or service industries
Multi-site management experience is a plus
Bachelor's degree in business, management, education, or a related field preferred
Relevant work experience may be considered in place of a degree
Strong leadership and coaching abilities
Excellent communication and presentation skills
Proficient in developing training materials and delivering training in various formats
Analytical skills to evaluate performance data and identify trends/opportunities
Familiarity with car wash equipment, chemicals, and standard practices is highly desirable
Proficiency in Microsoft Office Suite and learning management systems (LMS)
Company
Caliber Car Wash
Caliber Car Wash is a leading express conveyor car wash platform.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-12-16Acquired
Leadership Team
Sanjay Sood
Chief Financial Officer
Peterson Santos, MBA
Chief Operating Officer
Recent News
What Now Atlanta
2023-12-26
What Now Atlanta
2023-12-26
2023-12-26
Company data provided by crunchbase