Summit Health · 21 hours ago
Surgical Scheduler/Patient Service Representative - GYN
Bend, OR
Full-time
Onsite
New Grad, Entry LevelSummit Health is a physician-led, patient-centric network focused on simplifying healthcare. They are seeking a Patient Service Representative who will contribute to the specialty department by performing administrative and scheduling duties, ensuring a positive patient experience and efficient operations.
Hospital & Health Care
Responsibilities
Greets visitors, patients, and families in a friendly professional manner and directs them appropriately
Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families
Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette
Communicates proactively with co-workers, physicians, and patients regarding registration related information
Informs patients of delay in physician schedules, assists with patient comfort while delayed
Posts all self-pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments
Opens and closes batches properly, accurately reconciles collections, prepares deposits, and documents corrections
Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers
Schedules internal procedures and visits accurately according to department guidelines; using waitlist when applicable
Initiates authorization request
Completes referrals according to departmental guidelines and properly enters into the appropriate systems
Ensures prior authorization in place and matches ordered procedure and coordinates authorization status
Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows
Including scheduling imaging and lab studies; and confirming completion in staging patient for procedures of office visits
Prepares patient with pre-surgery instructions, as applicable
Enrolls patients in patient portal
Effectively communicates problems, concerns, or issues to the Department Supervisor or Manager appropriately and promptly
Responsible for coordination of lab and imaging patient appointments to confirm completion in staging patient for procedures or office visits
Ensures patient has appropriate appointments scheduled based on treatment plan; this could entail scheduling for sutures
Recognizes and performs duties which need to be performed although not directly assigned
Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings
Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations
Demonstrates the ability to adequately follow downtime procedures
Other duties as assigned
Qualification
Required
High School Graduate or GED required
Ability to communicate in English, both orally and in writing
Must have excellent customer service skills
Must have the ability to organize and perform multiple tasks in a timely manner
Basic proficiency in computer use, required
Physical mobility, which includes movement from place to place on the job, taking distance and speed into account
Physical agility, which includes ability to maneuver body while in place
Dexterity of hands and fingers
Preferred
Associate's Degree, preferred
Previous PSR experience preferred
Knowledge of medical office and terminology preferred
Previous experience with Standard Office Technology in a Windows based environment preferred
Experience EHR, Practice Management System and Departmental/Ancillary Systems preferred
Benefits
Medical
Dental
Life
Disability
Vision
FSA coverages
401k savings plan
Company
Summit Health
Summit Health helps patients with all of their primary care and specialty care needs.
Founded in 1919
1001-5000 employees
H1B Sponsorship
Summit Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Jennifer Marchitto, AuD
Chief Operating Officer
Christine Masterson
Chief Medical Officer New York South Region
Recent News
2024-01-05
2023-05-04
Modern Healthcare
2023-01-06
Company data provided by crunchbase