City of Gig Harbor · 12 hours ago
Utility Billing Technician
Gig Harbor, WA
Full-time
Onsite
Entry Level
$34.09/hr - $42.64/hr
2+ years expThe City of Gig Harbor is seeking a detail-oriented and service-minded professional to join their Finance Department as a Utility Billing Technician. This role serves as a primary point of contact for residents, managing utility billing functions and ensuring the accuracy of municipal records while providing high-level customer support.
GovernmentLeisurePorts and HarborsTourismVacation Rental
Hiring Manager
Alyssa Dunivan, SHRM-CP
Responsibilities
Maintains utility billing records for city’s sewer, water, and storm drainage utilities
Prepares service orders and requests for water department personnel
Manages computerized billing system for all utility billing activities and sends monthly utility bill data to a third-party biller
Adjusts bills as authorized by the finance director
Handles customer inquiries and complaints by phone, email, and in person
Reviews accounts for misapplied payments, billing errors, address corrections, and lien-related activities
Maintains records and processes billing for the various local improvement districts
Administers and maintains records and processes for the water utility’s backflow testing program
Provides support to the finance department
Transcribes information from application forms, temporary records, permits, and permanent records and files
Transcribes and types letters, memoranda, reports, tabulations, and other materials
Responsible for accurate calculations, gathers data from requisitions, statistical reports, time reports, and other records
Greets visitors and provides routine information and directions, notifies staff of visitor arrival
Maintains punctual and reliable attendance
Qualification
Required
High school diploma or GED
Two (2) years of experience with accounting, billing, bookkeeping, or closely related experience
Proficient in Microsoft Office Suite
A valid Washington State driver's license (or ability to obtain one within 30 days of hire) and two years of driving experience
Preferred
Prior experience with utility billing
Prior experience using Springbrook or other utility billing software in a public agency
Graduation from an accredited business training program with an emphasis in accounting
Company
City of Gig Harbor
Founded in 1888 and incorporated in 1946, Gig Harbor is one of the most picturesque small cities in America.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase