TGW Logistics · 18 hours ago
Site Engineering Manager (M/F/D)*
Aurora, IL
Full-time
Onsite
Mid, Senior LevelTGW Logistics is seeking a Site Engineering Manager to oversee onsite services and automation support for customers. The role involves managing material handling systems, supervising a team of technicians, and ensuring customer satisfaction through effective communication and problem resolution.
LogisticsSupply Chain ManagementWarehouse Automation
Responsibilities
Serve as liaison between the customer facility and broader TGW Lifetime Services team. Attend regular customer meetings, provide updates on onsite activities, and ensure adherence to contractual obligations, such as performance clauses and staffing requirements
Develop rapport with customer operational staff at all levels. Work closely with customer to identify system improvement opportunities proactively
Coordinate all maintenance activities, including the Planned Preventative Maintenance (PPM) schedule and rapid-response troubleshooting and repair of the automated equipment. Provide hands-on electrical, mechanical, and software technical support to assist with resolution of complex issues
Drive incident management efforts. Ensure timely resolution of all issues and lead related root-cause analysis activities
Oversee TGW personnel onsite; participate in recruitment and onboarding processes, manage employee performance, training, and development, and complete administrative tasks such as timecard approval, responding to time-off requests, scheduling, etc
Manage budget requirements for onsite support
Qualification
Required
Associate degree or Technical Certificate required
Demonstrated experience supervising a maintenance team in a factory or warehouse environment with automation equipment
Proven leadership ability, people and performance management skills, and experience handling high-stress scenarios requiring advanced interpersonal skills and conflict resolution techniques
Several years' experience in mechatronic troubleshooting and repair with material handling conveyor, AS/RS, and shuttle experience
Strong proficiency in CMMS systems
Excellent communication skills and customer service skills
Preferred
Bachelor's degree in engineering or equivalent experience preferred
Benefits
Full medical, dental, and vision benefits
401K with company match
Tuition reimbursement
Competitive pay with PTO package offerings
Safety shoe
Protective eyewear
Fitness reimbursement
Company
TGW Logistics
TGW Logistics is a foundation-owned company headquartered in Austria and a global leader in warehouse automation and warehouse logistics.
Founded in 1969
1001-5000 employees
H1B Sponsorship
TGW Logistics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (3)
2022 (2)
2021 (8)
2020 (3)
Funding
Current Stage
Late StageRecent News
InternetRetailing
2025-08-21
Company data provided by crunchbase