Fanatics · 16 hours ago
Senior Staff Technical Program Manager
95 Morton St, New York, NY, 10014, US
Full-time
Onsite
Senior Level, Lead/Staff
$163K/yr - $269K/yr
7+ years expFanatics is building a leading global digital sports platform, and they are seeking a Senior Staff Technical Program Manager to lead their Incident Management and Operational Excellence functions. This role focuses on reducing downtime, improving processes around system reliability, and implementing best practices in software development.
eSportsManufacturingRetailSporting GoodsSports
Responsibilities
Take a context driven approach to driving technical programs by developing a deep understanding of Fanatics Betting and Gaming’s goals and desired outcomes
Drive and improve effective incident response protocols company-wide. Lead post-incident retrospectives, with an aim at teaching others how to fish, to ensure consistent root cause analysis and follow-through on all preventative actions
Build strong relationships with internal stakeholders, inside and outside of Engineering, and collaborate with leaders to prioritize technical efforts that will move forward our operational excellence and incident management programs
Communicate, develop, and implement a data-driven strategy, approach, and roadmap for technical program management needs
Remain current on technology and trends in engineering
Must be open to occasional travel to Fanatics Betting & Gaming offices and other locations for conferences, events, meetings, and team building activities
Qualification
Required
7+ years of TPM experience
10+ years of working directly w/ Software Engineering Teams
Experience managing SRE or SRE-Similar programs with a goal of creating Reliability and High Availability through scale
Demonstrated knowledge of SRE principles, Operational Excellence Engineering best practices, and software development lifecycles
Excellent written and verbal communication skills, with the ability to translate complex technical issues for non-technical stakeholders
Strong technical background in cloud platforms, distributed systems, and enterprise software
Experience managing large scale development efforts using various tracking tools (ex. Confluence/Jira)
Experience reviewing logs or using telemetry tooling for understanding hot spots in the system
Experience with many SDLC Methodologies
Preferred
Experience within a scaled engineering org supporting high uptime requirement applications like finance, cloud computing, healthcare. Bonus if you've worked within an organization that runs multiple P&L Verticals and shared services domains (I.e. Amazon and within Amazon Music needing to utilize a shared payment services)
Experience driving a Core Engineering Operational Excellence Programs, focused on continuous improvement against aggressive SLAs, SLOs, SLIs
Experience in a Microservice based architecture, inclusive of the setup and utilization of pipelines enabled for a CI/CD framework
Experience in a Scaled Agile organization that utilizes Scrum Methodology
Comfort working in fast-paced, dynamic environments with shifting priorities
Strong analytical skills and experience with data-driven reporting and KPIs
Benefits
Home office setup stipend
Company
Fanatics
Fanatics is a sports merchandise retailer that manufactures fan gear and jerseys across retail channels. It is a sub-organization of Kynetic.
10001+ employees
H1B Sponsorship
Fanatics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$4.9BKey Investors
Clearlake Capital GroupNational Football LeagueAlameda Research
2022-12-06Private Equity· $700M
2022-03-02Private Equity· $1.5B
2022-01-01Series Unknown· $10M
Leadership Team
J
Joseph Bozich
Advisor to Chief Executive Officer
Michael Mahan
CEO
Recent News
Sports Business Journal
2026-01-23
Sports Business Journal
2026-01-23
Company data provided by crunchbase