IT Associates · 20 hours ago
Desktop Support Analyst
Montpelier, IA
Contract
Onsite
Mid Level
$25/hr - $31/hrIT Associates is seeking a Desktop Support Analyst to ensure proper computer operation in support of end users and business operations. The role involves resolving escalated end-user help requests, providing executive support, and collaborating with server and network teams.
Communications InfrastructureConsultingInformation Technology
Responsibilities
Image PCs with standard image from SCCM server
Perform break/fix on desktops, laptops, printers, touchscreen computers
Provide high level support for network and server team
Build and work within a high performing team environment
Lead smaller projects with minimal supervision
Collaborate within and outside of immediate project work groups such as IT Operations and business users to resolve issues and complete project tasks
Maintain keen attention to detail with regard to leased asset locations, return dates, and refresh
Drive IT team initiatives toward continuous improvement
Provide new contributions and updates to existing knowledge base
Evaluate documented resolutions and analyze trends to determine methods for preventing recurring issues
Alert management to emerging trends in incident occurrences
Deploy pre-packaged software as needed using automated deployment tools
Assist in software releases and rollouts according to change management best practices
Provide support to network team as needed
Escalate issues as needed to other support groups
Provide exceptional customer service
Provide remote technical support via remote access tools
Create user account provisioning (user account setups, directory permissions, application access) of new and existing users
Maintain excellent communication with end-users, service managers, and other team members
Configure new laptops and workstations using automated tools
Escalate incidents with accurate documentation to suitable technician or vendor as required
Record, track, and document service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken through final resolution
Use remote tools and diagnostic utilities to aid in troubleshooting
Research solutions through internal and external knowledgebase as needed
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Qualification
Required
Bachelor's degree in computer science, mathematics, engineering, or business administration with emphasis in computer-related courses or equivalent work experience
Exceptional written and oral communication skills and interpersonal skills with a focus on rapport building, listening, and questioning skills
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation and experience working in a team-oriented, collaborative environment
Ability to conduct research into a wide range of computing issues
Ability to present ideas in user-friendly, business-friendly, and technical language
Preferred
Steel/metal industry or other manufacturing enterprise and/or similar product development and support experience
Applicable professional certifications
Benefits
A range of medical, dental, retirement and/or other benefits are available after a waiting period.
Company
IT Associates
IT Associates provides businesses and organizations with IT, data, consulting, and communications services and equipment.
Founded in 1997
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Quinn
Sr. Client Partner
Company data provided by crunchbase