Toolbx · 1 day ago
Account Manager (Canada Remote)
United States
Full-time
Remote
Senior Level
$90K/yr - $120K/yr
5+ years expTOOLBX is a leading digital experience platform for lumber and building materials suppliers. As an Account Manager, you will manage existing clients and build new relationships with dealers, focusing on enhancing dealer satisfaction and business success through effective communication and solution-driven strategies.
ConstructionMobile AppsSoftware
Responsibilities
Drive user engagement by identifying opportunities to help dealers adopt digital order management
Liaise with cross-functional teams (Engineers, Onboarding, Product, Sales) to build relationships, troubleshoot and advocate for dealers’ needs
Act as the main point of contact for all active E-Commerce dealers at TOOLBX
Work closely with the Implementation Manager to get dealers ready for launch and manage the post-onboarding journey to drive dealer success
Be the voice of the dealer to drive product / business related changes
Drive engagement by showcasing newly released product features in-person or online
Develop scalable learning modules centered around tools available to dealers and for new product releases
Visit store locations proactively and reactively to nurture the relationships built, drive engagement and obtain feedback
Build and maintain strong, long-lasting client relationships
Negotiate contract renewals with dealers
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status and monthly performance metrics
Assist with challenging client requests or issue escalations as needed
Periodically travel to our dealers for in-person meetings and tradeshows as required
Qualification
Required
Proven experience (5+ years) as an Account Manager, Customer Success Manager, or similar role, preferably within the technology or software industry
Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively with both technical and non-technical stakeholders
Ability to navigate and thrive in a fast-paced, dynamic startup environment, demonstrating adaptability, initiative, and a solution-oriented mindset
Strong oral and written communication skills
Customer-service oriented
Preferred
Experience working in remote or distributed teams is desirable
Company
Toolbx
Modern AI software transforming payments and order workflows for building material suppliers
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$3MKey Investors
Index Ventures
2021-06-04Series A
2020-09-01Seed· $3M
2018-10-30Seed
Leadership Team
Erik Bornstein
Founder & CEO
Recent News
Index Ventures
2026-01-06
2024-05-04
Company data provided by crunchbase