Marksman Security · 9 hours ago
Security Command Center Operator (SOC Operator)
Atlanta, GA 30338
Full-time
Onsite
Mid Level
3+ years expMarksman Security is dedicated to providing personalized security solutions and has been recognized as a Top Workplace. The SOC Operator is responsible for monitoring security systems, coordinating emergencies, and providing customer service while managing communications and reports.
Information TechnologySecurity
Responsibilities
Push/Report all appropriate operational matters in real-time directly to the SOC Manager, Director of Operations and members of senior management
Provide excellent Customer Service to all parties encountered while on duty
Acts on all customer service-related calls and either resolves them personally or refers issues to the appropriate individuals
Manage communications for emergency and non-emergency calls-for-service, to include phone and email workstations
Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure
Work within our software systems daily; TrackTik and WinTeam specifically
Responsible for establishing, maintaining and reviewing schedules
Assist in the supervision and management of team of security officers, payroll, training, coaching, development and support
Handle all escalated security issues or emergency situations appropriately
Coordinate emergency incidents with Security Team
Notify, assist, and direct external emergency personnel and internal Emergency Response Team as necessary
Acknowledge alarms and dispatch personnel as needed
Participate in regular training and scenario-based security drills
Understand and execute emergency SOC protocols, Understand and execute general service SOC protocols
Perform SOC related projects and tasks as requested by the SOC Manager or Director of Operations
Compile daily SOC activities into daily shift reports
Accurately ensure detailed shift pass-downs are issued and followed
Compile monthly, quarterly and annual SOC statistical data
Author incident reports as described in SOC protocols
Perform other tasks and duties of a similar nature and scope as assigned
Qualification
Required
A High School diploma or general education degree (GED) is required
2 years of satisfactory prior employment as a security officer
1 year of experience in dispatch or command is required
Candidates must be at least 21 years of age
Candidates must possess a valid, up-to-date driver's license
Proficiency in reading, writing, speaking, and understanding English is essential
Candidates should possess proficiency in; WinTeam, Tracktik Microsoft Office software, including Word, Access, Excel, and PowerPoint
Candidates must be able to pass a pre-employment drug screen and a criminal background check
Maintaining a working telephone number for contact purposes is required
Preferred
A work history illustrating a progressively increasing security/customer service related skill sets and responsibilities with an emphasis in a supervisory capacity work
Communication center protocol
Knowledge of security operations
An advanced level computer proficiency/technological skills, specifically as it relates to established physical security needs
Benefits
Paid time off
Medical insurance
Dental insurance
Paid holidays
Pension/retirement benefits
Opportunities for skills-enhancing training
Career growth
Promotion
Company
Marksman Security
Marksman Security was founded in 2003 with the core philosophy of providing excellence in service.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Radi
Founder and President
Recent News
2024-10-20
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