Capital One · 21 hours ago
Auto Finance Extended Operations Manager - Repossession Operations (Hybrid)
Plano, TX
Full-time
Hybrid
Mid, Senior Level
$122K/yr - $139K/yr
5+ years expCapital One is a financial services company, and they are seeking an Auto Finance Extended Operations Manager for Repossession Operations. This role involves partnering with repossession service providers to ensure performance, compliance, and engagement while managing a large partner network.
Financial Services
No H1B
Responsibilities
Recruit, onboard, and maintain relationships with repossession vendors nationwide
Monitor vendor performance using KPIs
Ensure all repossession activities comply with federal, state, and local regulations (FDCPA, UCC, CFPB guidelines, etc.)
Conduct audits and investigations into vendor conduct and recovery incidents
Manage assignment distribution, tracking, and resolution through repossession management platforms (e.g., RDN, ClearPlan, Recovery Connect)
Resolve escalated issues with customers, agents, or internal departments
Analyze data to identify trends, coverage gaps, and cost-saving opportunities
Collaborate with Loss Mitigation, Legal, and Remarketing teams to streamline recovery processes
Qualification
Required
High School Diploma, GED or equivalent certification
At least 5 years of experience in repo operations or vehicle remarketing or skip tracing
At least 3 years of vendor management experience
At least 2 years of experience using Microsoft Office or Google Suite
Preferred
Bachelor's Degree or military experience
At least 7 years of experience in repo operations or vehicle remarketing or skip tracing
At least 5 years of vendor management experience
At least 3 years of experience using RDN, RecoveryConnect, or Repo Systems
At least 2 years experience in process or project management
Benefits
Performance based incentive compensation
Cash bonus(es)
Long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
2026-01-25
2026-01-25
2026-01-25
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