CBIZ · 1 day ago
Payroll Implementation Team Lead
110 Franklin Road SE, Suite 300, Roanoke, VA, 24011, US
Full-time
Hybrid
Mid, Senior Level
3+ years expCBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. They are seeking a Payroll Implementation Team Lead to manage a group of Implementation Consultants, providing guidance and support while fostering a collaborative team environment and improving internal processes.
Bookkeeping and PayrollManagement ConsultingProfessional ServicesSmall and Medium Businesses
Responsibilities
Manage a group of Implementation Consultants, providing guidance, support, and motivation to ensure team success
Identify areas of weakness within the team and assist in developing strategies to overcome these challenges
Foster a collaborative and positive team environment, encouraging continuous improvement and professional development
Improve and manage CBIZ internal processes, including order approval
Develop and update training materials and processes to reduce the hours spent on training while maintaining high-quality standards
Identify opportunities for automation and streamlining of workflows
Implement best practices and ensure adherence to company standards and policies
Identify and triage client escalations to ensure timely resolution
Assist with the CHR Manager Salesforce Queue, primarily focusing on sales escalations
Avoid client delayed starts. Ensure efficient transition from kickoff to active implementation to meet CBIZ CHR revenue targets and keep your team workload lower
Qualification
Required
High School Diploma or GED equivalent required; Bachelor's degree preferred
More than 3 years of directly related experience in the relevant industry
Must maintain current required licenses and certifications relevant to field of expertise
Demonstrate industry experience and technical knowledge in area of expertise
Proficient use of applicable technology
Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally
Strong communication skills both oral and written with all levels of an organization, both internally and externally
Preferred
Bachelor's degree
Minimum of 3 years of experience in technical support or customer support
At least 2 years of experience in a leadership role within the HCM environment or similar industry
Excellent problem-solving and analytical skills
Strong understanding of technical support tools and methodologies (e.g., ticketing systems, remote support tools)
Exceptional communication and interpersonal skills, with the ability to convey technical information to non-technical users
Ability to manage multiple priorities and projects in a fast-paced environment
Experience with customer relationship management (CRM) and HCM systems
Experience in managing teams in a remote or hybrid work environment
Company
CBIZ
CBIZ through its subsidiaries, provides professional business services primarily to small and medium-sized businesses, individuals,
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2003-06-04Acquired
1995-05-05IPO
Leadership Team
Brad Lakhia
Senior Vice President & Chief Financial Officer
W
Ware H. Grove
SVP & CFO
Recent News
2026-01-22
2025-12-18
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