General Motors · 3 hours ago
Software Engineer – Conversational AI & Messaging
Warren, MI
Full-time
Hybrid
Mid, Senior Level
3+ years expGeneral Motors is seeking a skilled Software Engineer to contribute to the development of next-generation AI chat solutions. This role involves building virtual assistants and maintaining conversational experiences, while collaborating with senior engineers and product managers to deliver high-quality systems.
AutomotiveElectric VehicleInformation ServicesManufacturingTransportation
No H1B
Responsibilities
Develop and deploy scalable, customer-facing AI chat solutions, acting as a reliable technical resource for the team’s deliverables
Leverage Large Language Model (LLM) technologies to create natural, context-aware, and helpful customer interactions using established design patterns
Build and maintain robust integrations between chat interfaces (Web, SMS, Apple Messages for Business) and internal GM backend APIs/services
Collaborate with the team by participating in code reviews, sharing knowledge with peers, and contributing to a culture of technical excellence
Identify and resolve non-routine technical issues in the customer support domain, applying learned techniques and judgment to propose solutions
Engage with cross-functional partners (Service Cloud, Data Science, Vehicle Engineering) to ensure proper integration of technical components
Qualification
Required
3–5+ years of experience in software engineering with strong fluency in Python, Java, or JavaScript/TypeScript
Ability to contribute to technical design discussions, make implementation decisions for distributed systems, and drive features from concept to completion
Working experience designing and consuming RESTful APIs and microservices
Familiarity with CI/CD pipelines, testing frameworks, and monitoring tools
Understanding of AI chat solution concepts, including NLU/NLP, intent recognition, entity extraction, and dialog management
Strong problem-solving skills and the ability to work in a collaborative environment
Bachelor's degree in computer science or equivalent professional experience
Preferred
Direct experience with Salesforce Service Cloud, specifically implementing or configuring Salesforce Messaging for In-App and Web (MIAW)
Hands-on experience specifically with the Google Cloud Platform (GCP) AI stack, including Vertex AI, Agent Builder, or Dialogflow CX
Experience supporting RAG (Retrieval-Augmented Generation) architectures to ground LLM responses in enterprise data
Ability to adapt communication style to explain technical concepts to non-technical stakeholders
Company
General Motors
General Motors is an automotive company that designs, produces, markets, and distributes vehicles and vehicle parts.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.51BKey Investors
US Department of Energy
2025-05-05Post Ipo Debt· $2B
2024-10-31Grant· $8M
2024-07-11Grant· $500M
Leadership Team
Mary Barra
Chair and Chief Executive Officer
Tony Cervone
Senior Vice President, Global Communications
Recent News
2026-01-24
Company data provided by crunchbase