University of Rochester Advancement · 19 hours ago
Sr Project Manager, Content Operations, UM&C
Wallis Hall
Full-time
Onsite
Mid, Senior Level
$70K/yr - $105K/yr
5+ years expThe University of Rochester is committed to advancing its mission of learning, discovery, healing, and creation. The Sr Project Manager, Content Operations will lead and manage complex, large-scale content initiatives for the University’s integrated content strategies and flagship channels, ensuring alignment with institutional brand strategy and goals.
Higher Education
Responsibilities
Serves as a key member of the Content Team within University Marketing and Communications (UM&C), reporting to the Director of Content. This role is responsible for leading and managing complex, large-scale, multi-channel content initiatives for the University’s integrated content strategies and flagship channels—including Rochester Review magazine, the News Center website, social media, and marketing campaigns
Applies a systems-level project management approach to plan, coordinate, and execute multiple simultaneous projects from initiation to completion and distribution. Ensures alignment with UM&C priorities, institutional brand strategy, and enterprise-wide goals. Oversees content operations, vendor management, and cross-functional coordination to ensure all deliverables are on time, on brand, and measurably effective
Leads intake, scoping, prioritization, and scheduling of all content projects across UM&C, including content, marketing, communications, and “One University” initiatives. Coordinates project scope, goals, success measures, and deliverables in collaboration with senior leadership and key stakeholders
Refines and develops processes, governance models, and workflows for content operations in collaboration with key stakeholders
Maintains project management tools and calendars to ensure visibility and coordination across teams. Develops comprehensive project plans with activities, dependencies, timelines, resource requirements, budgets, and milestones
Leads complex, multidisciplinary project teams to deliver high-quality content across print, web, campaign, and multimedia channels
Develops project plans with activities, dependencies, timeframes, resource requirements, milestones, and deliverables
Coordinates content projects and initiatives with partners and extended teams at the institution to align with UM&C strategies, priorities, and standards across owned channels
Tracks project progress; identifies, assesses, and mitigates project risks; manages competing priorities; and resolves barriers independently
Schedules and leads project meetings, ensuring clear decisions, action items, and documentation exists. Develops agendas, takes minutes, disseminates information at conclusion of meetings. Tracks and reports on updates, determines appropriate follow-up, and engages in follow-up to ensure actions items have been completed. Drives accountability
Develops and maintains reporting dashboards and provides regular status updates to leadership and governance bodies
As needed, conducts final quality check for team deliverables, ensuring materials are strategically aligned, polished, and best-in-class
Manages operations for freelance content creators, writers, editors, photographers, and other creative partners, including contracts, onboarding, and payment processing
Manages a defined project or program budget; monitors spending against forecasts and ensures compliance with University policies
Maintains list of approved freelance or agency support resources. Onboards, orients, and offboards freelance or agency talent. Coordinates and manages administrative requirements for this talent such as payments, paperwork, permissions, etc
Monitors invoices and bills in accordance with agreed rates, deliverables and University policy and requirements
Tracks vendor activity and budget usage
Analyzes trends and recommends adjustments to resourcing models, vendor pools, and budget allocations
Provides operational support for Rochester Review magazine, particularly during high-volume production cycles. Monitors and triages the Review email inbox, providing responses as required. Identifies and coordinates the work of freelance or agency support related to Rochester Review magazine
Publishes content in the CMS; troubleshoots workflow issues; and leads process improvement initiatives to streamline production cycles
Evaluates and recommends process, tool, and technology enhancements to increase efficiency and quality. Implements approved changes in partnership with key stakeholders
Prepares reports and analysis on content operations and deliverables, including themes, key performance indicators (KPIs), performance against goals, progress and impact of strategic initiatives, and operational results
Leads or consults on initiatives that enhance governance, standardization, and enterprise-wide content alignment
May include content creation, idea generation, or additional leadership in project or operational initiatives as needed during peak periods
Qualification
Required
Bachelor's degree
5 years of relevant experience
Exceptional organizational, leadership, strategic thinking, and communication skills
Knowledge of and familiarity with content creation and publishing tools and technology (e.g., content management systems, Adobe Creative Cloud, Microsoft Office products, file sharing or storage services)
Ability to collaborate effectively with colleagues across units, as well as with external vendors
Extensive computer literacy to include experience in Smartsheet, Teams, and Powerpoint
Detail-oriented with a proven ability to manage projects
Effective presentation, analytical, and problem solving skills
Preferred
Experience leading large-scale, multi-stakeholder projects and managing project budgets
Experience working in higher education
Advanced proficiency in project management methodologies, tools, and reporting dashboards
Experience with editorial/content operations
Knowledge of and familiarity with tracking and optimization tools, technology, and platforms (e.g., Google Analytics, search/generative engine optimization)
Familiarity with higher education or complex organizational environments
Certified Project Management Professional (PMP)-PMI or CAPM upon hire
Company
University of Rochester Advancement
The University of Rochester, one of the nation’s top private research universities, has built a national caliber advancement program in support of the largest campaign in the University’s history.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase